Senior Customer Sales

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Emirates Full time

Job Purpose
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.

  • Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates fares and actively issue online tickets and sell related products by identifying customer needs through rapport building, actively seeking out sales opportunities and promoting all Emirates related products. Ensure set quality standards are achieved for all customer interactions
  • Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. Highlight to customers the relevant requirements covering their journey such as passport, visa & health requirements and other details such as check-in place and time.
  • Actively enhance Emirates revenue earnings by providing options to customers on all products and services such as Skywards membership (Skywards related queries), amendments, DBB, Dubai stopovers, hotel bookings and upgraded fares to achieve sales revenue and/or sales conversion targets.
  • Keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.
  • Support Travel Agents by assisting them with bookings and special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online/other queries and other complex activities such as medical cases and special services.
  • Deputise for the Customer Sales and Service Team Leader/Contact Centre Team Leaders in their absence and provide help and act as a role model to other team members.
  • Act as the first point of contact for all queries from CSSAs regarding complex bookings, challenging customer interactions and other special services.
  • Retail Office only
  • Ensure that all necessary ticket related documentation is filed, time tables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
  • Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.

Educated to at least GCSE or A Level standard or equivalent.

Experience in a contact centre or reservations office environment within the airline or travel industry.

Qualification

Knowledge/skills
Knowledge of contact centre and airline/travel industry procedures and methodology.

Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.

PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.

Other Languages Besides English
As some Contact Centres deal with multi - lingual calls, fluency in a required language will be advantageous.

Must have the right to live & work in KSA.

Salary & benefits

Competitive Salary

  • Senior Customer Sales

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia The Emirates Group Full time

    Job PurposeTo provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.Ensure the highest standard of customer...

  • Customer Sales Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia TSS INFORMATION SYSTEMS PRIVATE LIMITED,INFOPARK,KOCHI Full time

    We're Hiring: Customer Sales AssociatesLocation: Qiddiya City,Riyadh, Saudi ArabiaOpen Positions: 15 / Freshers /Experienced from Saudi Arabia The client is hiring Customer Sales Associates to deliver an exceptional guest experience at one of Saudi Arabia's most exciting entertainment destinations.Role OverviewAssist guests with ticket sales, promotions, and...

  • Customer Sales Associate

    1 week ago

    Riyadh, Ar Riyāḑ, Saudi Arabia People First Consulting W.L.L Full time

    The client is hiring Customer Sales Associates to deliver an exceptional guest experience at one of Saudi Arabia's most exciting entertainment destinations.Role OverviewAssist guests with ticket sales, promotions, and park informationDeliver excellent customer service and upselling at sales countersHandle cash/POS transactions accuratelySupport daily sales...

  • Senior Sales Account Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Anmo for exhibition Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role based in Riyadh for a Senior Sales Account Manager. The Senior Sales Account Manager will be responsible for managing key client accounts, ensuring customer satisfaction, and building strong long-term relationships with clients. The role involves identifying...

  • Senior Sales Manager

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Intertec Softwares Pvt Ltd Full time

    Company OverviewIntertec Softwares Pvt Ltd, part of Intertec Systems, is a leading IT services provider specializing in Retail, Banking, Insurance, and Healthcare sectors across the Middle East and India. Since 1991, the company has established a reputation for delivering digitalization, IT operations, hybrid IT, smart assets, IoT, and cybersecurity...

  • Senior Sales Engineer

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia SKM Air Conditioning LLC Full time

    Senior Sales Engineer – Applied Sales (HVAC)Location : Riyadh, Saudi ArabiaAbout the RoleWe are seeking a dynamicSeniorSales Engineerto join our Applied Sales team. The role is responsible for handling technical inquiries from consultants, MEP contractors, and end users for HVAC/R applied products. You will ensure optimized unit selection as per project...

  • Senior Sales Representative

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Top Notch Consultancy Full time

    We seek a highly motivated and experienced "Senior Sales" professional to join a Leading Logistics company in the Middle East, in Riyadh's offices in Saudi Arabia. The Senior Sales representative shall have a proven track record in the freight forwarding industry, drive sales growth, acquire new clients, and expand the company's customer base in the dynamic...

  • Customer Success Manager

    6 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Adobe Full time

    Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact...

  • Senior Sales in the Freight Forwarding

    2 weeks ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Top Notch Consultancy Full time

    We are seeking a highly motivated and experienced "Senior Sales" professional to join a Leading Logistics company in the Middle East, in Riyadh's and Jeddah's offices in Saudi Arabia. The Senior Sales representative shall have a proven track record in the freight forwarding industry, drive sales growth, acquire new clients, and expand the company's customer...

  • Senior Sales Account Manager

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia JCCS Full time

    IT Senior Sales Account ManagerResponsibilities:Managing and growing sales accounts by building strong client relationships.Identifying new business opportunities, and ensuring customer satisfaction.Understanding client needs, providing tailored IT solutions, and achieving sales targets while maintaining profitability.Manage a portfolio of existing clients,...