Senior Software Development Engineer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Master-Works Full time 90,000 - 120,000 per year

Senior Software Development Engineer/Application Support:

  • Applications Production environment management with knowledge on Windows OS and Linux OS Servers management.
  • Follow policies and procedures on Change Management and IT Governance standards.
  • Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence.
  • Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers' management.
  • Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report.
  • Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues.
  • Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages.
  • Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures.
  • Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions.
  • User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed.
  • Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches.
  • Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles.
  • Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues.
  • Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement.
  • Continuous Improvement: Stay current with the latest technologies and best practices in application support.
  • DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance.

Requirements

Saudi Only

4 - 8 years of experience

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