Medical Receptionist
1 week ago
Job Title: Patient Receptionist
General Job Objective
To receive patients in a professional manner that reflects a positive image of the healthcare facility, and to facilitate patient registration procedures, schedule appointments, and direct patients to the relevant departments, while ensuring data accuracy and the confidentiality of medical information.
Duties and Responsibilities
- Greeting patients and providing necessary assistance in a polite and courteous manner.
- Accurately registering patient data in the electronic system and reviewing required documents (ID, insurance card, referral, etc.).
- Scheduling appointments and coordinating with physicians and medical departments.
- Answering phone calls and inquiries regarding appointments and medical services.
- Issuing invoices for medical services and clarifying the payment mechanism and insurance coverage to patients.
- Following up with patients after their visit to ensure satisfaction with the provided service.
- Applying facility policies and procedures related to medical information confidentiality and patient privacy protection.
- Submitting periodic reports to the administrative supervisor regarding the number of visitors and general observations.
- Contributing to improving the patient experience and the quality of service provided in the reception area.
Required Qualifications
- Diploma or Bachelor's degree in Health Administration, Business Administration, or a related field.
- Minimum of one year of experience in patient reception.
- Full proficiency in computer programs and the electronic medical registration system.
- Good in both Arabic and English languages.
Required Skills
- Communication and customer service skills.
- Tact (Courtesy) and good appearance (Presentable).
- Ability to work under pressure and organize time.
- Commitment to professional ethics and information confidentiality.
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