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Assistant Director of Housekeeping
2 hours ago
Company Description
The FAENA Movement is a journey of art, culture, and community. Rooted in the soulful traditions of the South and elevated by imaginative design, our culture celebrates authentic hospitality and transformative experiences. We create spaces where dreams are brought to life—through bold ideas, meaningful collaboration, and a deep sense of purpose.
As we continue our expansion into the Kingdom of Saudi Arabia, Faena The Red Sea will mark a new chapter—visionary in spirit, exceptional in execution. We're building more than a hotel; we're shaping a world of beauty, wonder, and connection. If you're driven by creativity, excellence, and a desire to be part of something extraordinary, we invite you to help bring this vision to life.
Job Description
We are hiring for an Assistant Director of Housekeeping to support the Director of Housekeeping in overseeing the overall cleanliness, presentation, and luxury service standards of guest rooms, public areas, and back-of-house spaces at Faena The Red Sea. This role is integral to delivering a world-class guest experience, supporting daily operations, team leadership, and Forbes-level service execution. The ideal candidate leads by example, ensures compliance with brand and regulatory standards, and consistently elevates service quality across the property.
Key Responsibilities
- Support the Director of Housekeeping in managing daily housekeeping operations, including team scheduling and productivity.
- Lead and oversee room, public area, and back-of-house inspections to ensure cleanliness, presentation, and guest readiness.
- Supervise, coach, and support Housekeeping Supervisors and colleagues to ensure daily tasks are completed to standard.
- Deliver and support training on Faena service standards, safety procedures, chemical handling, and room care techniques.
- Conduct regular quality audits to uphold Faena brand standards and Forbes 5-Star service expectations.
- Collaborate closely with Front Office, Engineering, and F&B to manage room status, guest requests, and service recovery.
- Support hiring, onboarding, scheduling, and ongoing development of the housekeeping team.
- Monitor inventory levels and oversee ordering of linens, amenities, and guest supplies.
- Ensure full compliance with property sanitation standards, health and safety regulations, and internal policies.
- Oversee VIP and special guest room preparations and follow-up service.
- Maintain accurate lost & found records and support property-wide cleanliness initiatives.
- Act as Manager on Duty when required, leading guest service recovery with professionalism and care.
Qualifications
- Minimum of 3 years' experience in housekeeping operations within a luxury hotel environment.
- At least 1 year of supervisory or management experience preferred.
- Exposure to Forbes 5-Star or equivalent luxury service standards is an advantage.
- Working knowledge of PMS systems (Opera Cloud) and housekeeping applications.
- Strong leadership, organizational, and communication skills.
- High school diploma or equivalent required; hospitality qualification preferred.
