VP of Product

The VP of Product is accountable for defining and executing the product strategy for a multi-product B2B enterprise SaaS portfolio. The role leads the product management, product design, and product insights functions to deliver measurable customer and business outcomes. Success is defined by consistent, on-time delivery of roadmap commitments, strong product-market fit across lines, and durable revenue expansion driven by clear value, reliability, and usability.

• Strategy & Portfolio

• Define product vision, multi-year strategy, and annual portfolio roadmap across multiple products/modules.

• Translate strategy into capacity-constrained, milestone-based plans with clear "must-win" bets and exit criteria.

• Establish portfolio OKRs and product-level North Star metrics; review monthly and course-correct.

• Execution & Delivery

• Run a predictable operating cadence (quarterly planning, release trains, stage gates, launch readiness).

• Ensure every product has a validated problem statement, outcome PRD, and instrumentation plan before build.

• Drive quality by design (SLAs/SLOs, reliability targets, usability standards, accessibility) and post-launch learn/iterate loops.

• Customer & Market Insight

• Institutionalize discovery (customer interviews, JTBD mapping, usability testing, data analysis) to de-risk bets.

• Maintain competitive intelligence and pricing/packaging guardrails in partnership with Product Marketing.

• Organization & Leadership

• Build, mentor, and performance-manage a high-caliber team (PMs, Designers, Researchers/Analysts).

• Install a clear ownership model (product lines and/or journeys), decision rights, and escalation paths.

• Foster cross-functional alignment with Engineering, Sales, Customer Success, Operations, Security/Compliance, and Finance.

• Data, Governance & Compliance

• Ensure robust product analytics, experimentation, and telemetry for evidence-based decisions.

• Uphold privacy, security, and regulatory requirements applicable to enterprise software.

• Product Leadership: 10+ years in product management, including 4+ years owning a multi-product enterprise SaaS portfolio with significant scale (e.g., thousands of seats or 7–8 figure ACVs across customers).
• Shipping Outcomes: Proven record of taking net-new products from concept to PMF and scaling mature products (measurable impact on adoption, retention, expansion, or profitability).
• Enterprise SaaS: Depth in B2B workflows, role-based access, auditability, integrations/APIs, and security/compliance expectations.
• Operating System: Built and ran a product operating cadence (OKRs, portfolio planning, stage gates, experiment design, instrumentation, beta/GA).
• People Leadership: Hired, developed, and succession-planned a 15–30+ person product/design/research org; coached managers and senior ICs.
• Cross-Functional Execution: Partnered effectively with Engineering leadership on capacity and quality; with GTM on pricing/packaging and launches; and with CS on adoption/value realization.

• Strategic Thinking: Portfolio prioritization, sequencing, and resource trade-offs under constraints.
• Product Sense & UX Judgment: Ability to define simple, valuable experiences for complex enterprise use cases.
• Analytical Rigor: Hypothesis-driven discovery, KPI design, funnel analysis, experimentation, and causal thinking.
• Execution Discipline: Roadmap ownership, risk management, dependency handling, and on-time delivery.
• Communication: Crisp narrative memos, executive/board briefings, and clear decision records.
• Leadership: Talent magnet, culture builder, accountable, and calm under pressure.

• Ecosystem & Integrations: Experience with large-scale integrations (REST/webhooks, iPaaS), data platforms, and partner marketplaces.
• AI/ML in Product: Shipped AI-assisted workflows or analytics (e.g., co-pilots, recommendations, anomaly detection) with appropriate guardrails and measurement.
• Platform Capabilities: Ownership of shared services (reporting, workflow/orchestration, permissions, design system) used across multiple products.
• Enterprise Domains: Background in CX/CCaaS, marketing tech, analytics/BI, or data platforms.
• Global Customers: Exposure to multi-region deployments, privacy regimes, and enterprise procurement cycles.

• Pricing & Packaging Acumen: Comfort partnering with PMM/Finance on monetization, bundles, and value metrics.
• Change Management: Ability to evolve org structure and processes as the portfolio and scale grow.
• Stakeholder Management: Effective with strategic customers and partners; gathers referenceable outcomes.
• Design Operations: Familiarity with design systems, accessibility standards, and research operations.