SAP BASIS Support Engineer

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia OnDemand Talent Full time $50,000 - $80,000 per year

Role Summary

The SAP BASIS Support Engineer will provide day-to-day technical support, system monitoring, and issue resolution across the SAP landscape. The role includes handling ServiceNow tickets, performing health checks, managing user access, monitoring background jobs, and coordinating with hosting/cloud teams for maintenance and upgrades.

Key Responsibilities

L1 Support

  • Monitor SAP systems daily (ERP, BW, GRC, PO, SolMan).
  • Perform system health checks and report abnormalities.
  • Monitor background jobs, dumps (ST22), and system logs (SM21).
  • Handle user access issues, password resets, and basic role troubleshooting.
  • Process incidents and service requests via ServiceNow.
  • Check IDoc/interface errors and coordinate with functional teams.
  • Escalate issues to L2/L3 according to SLAs.

L2 Support

  • Troubleshoot performance issues (ST03, ST06, ST02).
  • Resolve system errors, update failures, and job failures.
  • Manage transports (STMS) and coordinate imports.
  • Support kernel upgrades, SAP Notes, and configuration changes.
  • Perform advanced user/role administration and authorization troubleshooting.
  • Support system refresh activities and pre/post-refresh tasks.
  • Coordinate OS/DB patching with hosting/cloud teams (HEC/Azure/AWS).
  • Review EWA reports and follow up on critical items.
  • Perform basic DB troubleshooting (HANA/Oracle).

Skills & Qualifications

Technical Skills

L1:
Basic SAP BASIS concepts, SAP GUI/SolMan experience, user admin, basic transport and log monitoring.

L2:
Strong SAP BASIS administration, performance troubleshooting, STMS, kernel/patching, SSO/SSL, RFC/interfaces, HANA/Oracle basics, cloud-hosted SAP experience.

Qualifications

  • Bachelor's degree in Computer Science, IT, or related field.
  • 1–3 years of experience in SAP BASIS L1/L2 support.
  • SAP BASIS certification is a plus.

Soft Skills

  • Strong problem-solving skills.
  • Ability to work under pressure in a support environment.
  • Good communication and customer-focused attitude.

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