Senior Client Advisor
2 weeks ago
Senior Client Advisor
Mission:
As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients.
Job responsibilitiesMain role & responsibilities
Sales Performance
- Engage in upselling, cross selling and multiple selling for all product categories
- Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager
- Provide customer feedback on products, especially newly launched products
Client Management
- Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided
- Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set
- Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer
Store Operations
- Perform store duties as assigned by team leaders and management
- Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input
Stock Management
- Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)
- Support during Store stock take and cycle-counts
Store Maintenance
- Maintain proper visual merchandising according to company guidelines
- Maintain a safe and clean store environment and implement daily housekeeping duties
- You may also be required to carry out any other duties within your capacity, which the Company may reasonably require
Profile
- Minimum 5 years' experience in Retail Fashion industry with at least 2 in Luxury Sale
- Strong expertise in Menswear category
- Bachelor's Degree or equivalent is preferred
- Manages his/ her image standards on a high level
- Strong selling and communication skills are necessary
- Excellent relationships skills, self-reliant, friendly and patient
- Organization, professionalism, self-confidence
- Strong customer service skills
- Computer skills and Retail management system knowledge
- Goal oriented approach, multitasking
- Strong knowledge and/or interest for fashion/luxury industry
- Fluent English, knowledge of other languages is a plus .
The Fendi Maison was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first Fendi boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, Fendi emerged as a brand renowned for its elegance, craftsmanship, innovation and style.
Called by the legendary five Fendi sisters, the collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years. In 1992, Silvia Venturini Fendi seconded him in the Artistic Direction; in 1994, she is given the direction of Accessories and later of Menswear.
In 2000, the LVMH group acquires Fendi becoming in 2001 its majority shareholder. Appointed in 2020, Kim Jones held the role of Artistic Director of Couture and Womenswear until 2024. Since 2020, Delfina Delettrez Fendi, fourth generation of the Fendi family, is Artistic Director of Jewellery. Today Fendi is synonymous with quality, tradition, experimentation and creativity.
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