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Training Manager

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Parfums Christian Dior Full time 80,000 - 120,000 per year

CONTEXT:

Since 1947, the men and women of Parfums Christian Dior have embodied the founding "couturier-perfumer's" unique spirit of excellence, creativity and expertise, both in France and throughout the world. Our House is an open and highly-focused collective, a leader that thrives on the creativity of all its stakeholders. Our collective passion and our heritage, full of authenticity and dream, make us move forward and reinvent ourselves.

By revolutionizing the codes of French style and luxury through perfumes, and combining tradition with daring makeup and innovative skincare, we are reinventing every day the Dior style and its compelling, joyful and absolute beauty. Our stimulating missions give our employees the opportunity to develop new skills, overcome spectacular challenges and reveal their talent.

To go further, with Dior

PURPOSE OF THE POSITION

The Training Manager for KSA is responsible for leading a team of trainers, developing and executing training programs to elevate the skills, knowledge, and performance of all retail staff within the KSA market. This role ensures that all Dior Beauty Advisors and retail personnel are fully equipped to deliver exceptional customer experiences, drive sales, and represent the brand according to Dior's standards of excellence. The Training Manager will work closely with the Brand General Manager in KSA and functionally with the Regional Retail Education Director to align training initiatives with overall business objectives and brand strategies. This role includes managing and mentoring a team of 4 regional trainers, ensuring consistent training delivery and high performance across all regions within KSA.

Responsibilities and Duties:

Team Leadership and Management:

  • Manage and mentor a team of 4 regional trainers, providing guidance, support, and performance feedback.
  • Set clear performance expectations and goals for the training team, ensuring alignment with overall business objectives.
  • Conduct regular team meetings to share updates, best practices, and address any challenges.
  • Foster a collaborative and positive team environment.

Training Program Development and Implementation:

  • Develop and adapt training modules and programs based on regional guidelines, incorporating product knowledge, sales techniques, customer service standards, and brand history.
  • Create engaging and interactive training sessions, utilizing a variety of methods including in-person workshops, e-learning, and on-the-job coaching.
  • Customize training content to address the specific needs and cultural nuances of the KSA market, working with regional trainers to ensure relevance.

Training Delivery and Facilitation (Oversight):

  • Oversee the delivery of training sessions for new hires and ongoing training for existing staff, ensuring consistent brand messaging and service standards across all regions.
  • Ensure the regional trainers are conducting regular training sessions in various retail locations within their respective regions.
  • Evaluate training effectiveness through observation, testing, and feedback collection, using data from regional trainers.

Performance Monitoring and Coaching:

  • Monitor the performance of retail staff and identify areas for improvement through reports and feedback from the regional trainers.
  • Provide coaching and mentoring to regional trainers to enhance their skills and effectiveness.
  • Work with retail managers and regional trainers to implement performance improvement plans as needed.

Product Knowledge Expertise:

  • Maintain an in-depth knowledge of all Parfums Christian Dior products, including ingredients, application techniques, and competitive positioning.
  • Communicate updates on new product launches, limited editions, and promotional campaigns to regional trainers, ensuring they are equipped to train their teams.

Collaboration and Communication:

  • Work closely with the Brand General Manager and Regional Retail Education Director to align training strategies with business goals.
  • Collaborate with marketing, sales, and visual merchandising teams to ensure a consistent brand experience across all touchpoints, working with the trainers to execute in the field.
  • Provide regular reports on training activities, results, and recommendations for improvement, based on input from the training team.

Budget Management:

  • Manage the training budget for KSA, ensuring cost-effective delivery of training programs.
  • Track expenses and provide regular updates to the Brand General Manager.

Cultural Sensitivity and Adaptation:

  • Adapt training programs and delivery methods to align with the cultural values and norms of the KSA market.
  • Ensure all training materials are culturally appropriate and respectful, working with regional trainers to ensure localized relevance.

Qualifications:

  • Bachelor's degree in Education, Business, Marketing, or a related field.
  • Minimum of 5 years of experience in training and development, preferably in the luxury retail or cosmetics industry.
    Including experience managing a team.
  • Proven ability to develop and deliver engaging and effective training programs.
  • Excellent communication, presentation, and interpersonal skills.
  • Strong knowledge of skincare, makeup, and fragrance products.
  • Ability to travel within KSA.
  • Fluency in Arabic and English is required.
  • Strong organizational and time-management skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Preferred Qualifications:

  • Experience working in the KSA market.
  • Certification in training and development.

Skills:

  • Training & Development
  • Team Leadership & Management
  • Product Knowledge
  • Sales Techniques
  • Customer Service
  • Coaching & Mentoring
  • Communication (written & verbal)
  • Presentation Skills
  • Interpersonal Skills
  • Cultural Sensitivity
  • Budget Management
  • Arabic Language Proficiency (Required)
  • English Language Proficiency (Required)