Customer Service Agent
4 days ago
Customer Service Agent
We are seeking a dedicated and friendly Customer Service Agent to join our team. In this role, you will be the face of our company, assisting customers with their inquiries, resolving any issues, and ensuring a positive customer experience.
Duties and responsibilities
- Communicating with customers through various channels.
- Processing orders, forms, applications, and requests.
- Maintain a high level of company product knowledge to effectively answer customer queries
- Identify opportunities to upsell or cross-sell products and services to customers
- Ensure customer satisfaction and provide professional customer support.
- Collaborate with other team members and departments to ensure customer satisfaction
- Keep accurate records of customer interactions and transactions in the CRM system
- Follow company policies and procedures when handling customer requests and issues
Qualifications and requirements
- Diploma or Bachelor degree.
- Previous experience in customer service or a related field is preferred
- Excellent verbal and written communication skills in English .
- Good ability in using Microsoft office applications
- Experience with CRM software, and other customer service tools
- Strong problem-solving and decision-making abilities
Please share your resume at below email by mention the subject as Customer Service Agent
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