Drivers Relations Lead

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Shdh Logistics Full time $60,000 - $1,200,000 per year

The drivers relation Lead is responsible for the whole Lifecycle of Drivers from Scouting, Onboarding , till the off-boarding

Grievance Management & Conflict Resolution

  • Manage driver grievance process: receive complaints, investigate, recommend resolutions
  • Handle driver disputes: conflicts with Ops Managers, housing issues, payment disputes, safety concerns
  • Mediate conflicts between drivers (roommate issues, vehicle sharing, shift preferences)
  • Investigate serious incidents: harassment claims, discrimination allegations, safety violations
  • Escalate complex issues to Director of HR and recommend disciplinary actions when necessary

Driver Satisfaction & Retention

  • Design and execute driver satisfaction surveys (monthly pulse checks, quarterly deep dives)
  • Analyze driver satisfaction data and identify key drivers of retention and churn
  • Implement retention initiatives: recognition programs, incentives, career progression opportunities
  • Address root causes of driver dissatisfaction (pay, working conditions, management, housing, respect)
  • Track driver churn by reason and implement targeted interventions

Driver Engagement & Community Building

  • Create driver community initiatives: driver appreciation events, top performer recognition, sports tournaments
  • Launch driver communication channels: WhatsApp groups, newsletters, bulletin boards at housing facilities
  • Celebrate driver milestones: service anniversaries, performance achievements, safety records
  • Build sense of belonging and pride in SHDH among driver workforce
  • Foster peer support networks and mentorship programs (veteran drivers supporting new hires)

Performance & Accountability

  • Partner with Ops Managers on driver performance issues and improvement plans
  • Support fair and consistent enforcement of driver policies (attendance, safety, professionalism)
  • Advocate for drivers in disciplinary processes while ensuring accountability
  • Identify training needs based on driver feedback and performance issues
  • Recommend process improvements to reduce driver frustration (unclear policies, inconsistent management)

Driver Welfare & Safety

  • Monitor driver wellbeing: health issues, fatigue, stress, financial hardship
  • Coordinate support for drivers facing personal challenges (medical emergencies, family issues, financial distress)
  • Partner with Housing Manager on driver accommodation quality and living conditions
  • Work with Fleet Control Manager on driver safety concerns and vehicle issues
  • Escalate urgent driver welfare issues to Director of HR for immediate intervention

Policy Communication & Education

  • Communicate HR policies to drivers in clear, accessible language (Arabic)
  • Conduct driver workshops on policies, rights, responsibilities, and benefits
  • Ensure drivers understand compensation structure, incentives, performance expectations
  • Educate drivers on grievance process and how to raise concerns safely
  • Gather driver feedback on policies and recommend changes to improve clarity and fairness

Qualifications

  • 5+ years in employee relations, HR, or driver/field workforce management
  • Deep experience managing large blue-collar workforces (200+ workers) in KSA
  • Strong understanding of driver/blue-collar worker needs, challenges, and motivations
  • Experience in logistics, transportation, delivery, or hospitality industries in KSA
  • Excellent interpersonal and conflict resolution skills

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