Head of Collections

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Soar Full time 90,000 - 120,000 per year

About us: Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

We are seeking an experienced and results-driven head of collections to lead our debt recovery and collection's function. The ideal candidate will play a critical role in minimizing financial risk, improving cash flow, and ensuring compliance with regulatory standards in the Kingdom of Saudi Arabia. Working in a dynamic fintech startup environment, the head of collections will develop and implement strategies, manage a team, and collaborate closely with internal departments to optimize recovery performance while maintaining a customer-centric approach.

Key responsibilities:

  • Develop and execute collection strategies for early, mid, and late-stage delinquent mortgage accounts
  • Monitor and manage daily operations of the collections team, including setting targets, coaching, and performance reviews
  • Analyze collection performance data and provide actionable insights to senior leadership and credit function
  • Ensure compliance with SAMA regulations and local financial laws regarding debt recovery and customer communication
  • Work closely with the credit, legal, product, and customer service teams to improve risk assessment and collection outcomes
  • Implement and leverage digital tools, automation, and AI-driven solutions to enhance efficiency and recovery rates
  • Handle negotiations, settlements, and repayment plans with delinquent borrowers
  • Create and maintain documentation and reporting systems to track collections KPIs and operational metrics

Qualifications & Skills:

  • Bachelor's degree in Finance, Business Administration, Law, or a related field
  • Minimum 5-7 years of experience in collections, preferably within mortgages, banking, or fintech sectors
  • Proven leadership and team management experience
  • Deep understanding of the Saudi regulatory environment, especially SAMA guidelines related to collections
  • Strong analytical and reporting skills, with proficiency in Excel and data visualization tools
  • Excellent communication and negotiation abilities in both Arabic and English
  • Ability to work in a high-growth, fast-paced startup environment

Desirable skills: (Optional 1-2 requirements):

  • Experience with mortgage portfolios or real estate-backed financial products
  • Knowledge of machine learning applications or AI in credit risk and collections
  • Understanding of customer lifecycle management in a digital lending ecosystem

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