TMS Onsite Customer Success Supervisor

4 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Classera Full time 60,000 - 120,000 per year

Company Description

Classera aims to revolutionize the education ecosystem by developing innovative e-learning and training solutions that transform traditional environments into engaging and impactful learning journeys. With a commitment to sustainable engagement and next-generation technology, Classera continues to shape the future of digital learning and training for institutions across the region and beyond.

Role Description

This is a
full-time onsite role in Riyadh, Saudi Arabia
, for a
TMS Onsite Partner Success Supervisor
.

The supervisor will serve as the primary onsite representative for Classera's TMS (Training Management System) projects, ensuring smooth delivery, stakeholder alignment, and high client satisfaction.

Key responsibilities include:

  • Leading onsite execution for TMS implementation and activation.
  • Coordinating closely with project managers, partners, and client teams.
  • Monitoring project progress and ensuring timely delivery of milestones.
  • Supporting requirements gathering, process mapping, and solution readiness.
  • Managing escalations and driving proactive client engagement.
  • Providing performance reports, onsite training, and solution guidance.
  • Ensuring best practices are applied across all TMS engagements.

Qualifications

  • 7–8 years of experience
    in Customer Success, Project Delivery, Partner Management, or similar client-facing roles.
  • Fluency in English is mandatory
    (spoken and written).
  • Proven supervisory skills with experience managing teams or client stakeholders.
  • Excellent client communication, problem-solving, and expectation-management skills.
  • Experience working onsite with enterprise clients in fast-paced environments.
  • Project Management knowledge is a strong plus
    (PMI/PM², PMP, ACP, or similar certifications).
  • Experience in EdTech, training, or digital transformation projects is an advantage.
  • Bachelor's degree in Business, Management, Education Technology, or a related field.

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