Host / Hostess - Saudi Talent

2 weeks ago

Makkah, Makkah Province, Saudi Arabia Rotana Hotels Full time 30,000 - 40,000 per year

Job Description
We are currently looking for dynamic, and self motivated Food & Beverage professionals who want to move their careers forward.

As a Host / Hostess you are responsible to receive and give a warm welcome to our guests, providing an efficient and courteous approach at all times and your role will include key responsibilities such as-

  • Offer consistently professional, friendly, warm and engaging service
  • Welcome guests to the assigned outlet, receive and conduct guests to tables, ensure that they are attended to and be available for them at all times as a point of contact
  • Take outlet reservations, handle the reservation book and answer the telephone in an impeccable manner
  • Set up the outlet prior to the business hours along with the service team
  • Coordinate with the service team in making necessary arrangements according to floor plan for reservations or blocking off reserved tables
  • Observe the cleanliness and maintenance of the outlet and the entrance area
  • Assure the well-being of all guests by maintaining a close, friendly, yet discrete contact
  • Be aware of all menus and ongoing promotions in the outlet by heart in order to recommend if a guest requests
  • Contribute in setting up the outlets database
  • Reassure the guests' satisfaction upon their departure

Skills
Education, Qualifications & Experiences
You should ideally have a diploma / degree in hospitality with preferable previous experiences in the Food & Beverage Department within a hotel. You must deal in a polite and sophisticated manner and have an excellent command of the English language, both spoken and written. Multiple language ability is considered as additional advantage.

Knowledge & Competencies
The ideal candidate will be service orientated and strive to exceed the expectations of our guests at every turn. You are enthusiastic and committed with good interpersonal skills and a positive attitude and a great smile, be smart in appearance and well groomed, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Customer Focus

Adaptability

Teamwork

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