Senior Technical Supervisor

INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group's innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work certification in several markets.

Sustainability is at the core of the Group's strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women's Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What You'll Be Doing
The Senior Technical Supervisor is responsible for providing, guidance, support, and assessment for the facility management technical activates including hard and soft FM services.

• Manage and supervise the operation activities of technical service providers including preventive and corrective maintenance.
• Supervise major FM activities and repair projects.
• Provide technical assessment and support to the interdisciplinary functions including admin, projects, operations, sustainability, IT, HSE, as well as retail management.
• Coordinate and communicate with mall management and stakeholders to ensure compliance and smooth relationship for conducting our services efficiently and safely.
• Conduct frequent visits to our facilities (retail stores, offices and warehouses) to ensure through presence the best quality of service is provided.
• Review routine and scheduled checklists and ensure activities are completed within the set SLAs.
• Prepare condition reports for our retail stores to identify noncompliance or areas of improvement.

What You'll Need To Succeed

• Bachelor's degree in engineering or diploma in a related field.
• Five or more years of experience in facility management.
• Strong skills in Microsoft Office programs, especially Excel.
• Solid communication and stakeholder management skills.
• Experience with AutoCAD is a plus.

What We Can Offer You
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.