Cluster Assistant Manager – Commercial Operations

Join Red Sea Global Hospitality and become part of a team leading the change in responsible development and regenerative tourism.

Job Title:
Cluster Assistant Manager – Commercial Operations

Department:
Commercial / Sales & Marketing / Revenue

Reports to:
Cluster Director of Commercial Operations

Property:
Shebara Resort

About Us

Welcome to the next generation of hospitality excellence. At Red Sea Global Hospitality, we are committed to delivering exceptional guest experiences and creating an extraordinary work environment for our team members. Our ethos is deeply rooted in Respect, Responsibility, Passion, and Collaboration—values that guide us in our pursuit of operational brilliance, innovative guest service, and sustainable practices. Joining us means you will be part of a forward-thinking, pioneering organization, shaping the future of luxury hospitality, and contributing to the elevation of the Red Sea Global brand.

The Role

The
Cluster Assistant Manager – Commercial Operations
supports the strategic and operational functions that drive revenue performance, market visibility, and business efficiency across a defined cluster of ultra-luxury hotels or resorts. This role serves as a vital link between Sales, Revenue Management, Marketing, Reservations, and Distribution, ensuring seamless collaboration and data-driven decision-making. The position requires a balance of analytical intelligence, operational discipline, and luxury brand sensibility—enabling the cluster to deliver exceptional financial results without compromising guest experience or brand integrity.

At Red Sea Global Hospitality, we take pride in representing our resorts and the Kingdom of Saudi Arabia to visitors from around the globe. We uphold a values-led culture for both our guests and our colleagues, collaborating closely to deliver unparalleled service excellence.

Key Areas of Responsibilities

Please note that the responsibilities outlined below are not exhaustive. Red Sea Global Hospitality employees continuously innovate in caring for the needs of the business, their guests, and their colleagues. As Cluster Assistant Manager – Commercial Operations, you will need to:

Commercial Strategy & Support

• Assist the Cluster Director in implementing commercial strategies across all properties to achieve revenue and market share goals.
• Consolidate and analyze business performance reports, market intelligence, and competitor benchmarking for strategic review.
• Support the development of the annual commercial plan, budget, and performance forecasts.
• Track key commercial KPIs across segments (rooms, F&B, spa, and ancillary revenue) to ensure alignment with cluster objectives.
• Provide analytical support for pricing decisions, promotions, and distribution optimization.

Sales & Marketing Coordination

• Liaise between property-level Sales and Marketing teams to ensure consistent execution of regional and brand initiatives.
• Coordinate the preparation of sales presentations, proposals, and promotional materials for key accounts and corporate clients.
• Support event participation, trade shows, and sales missions by managing logistics and performance tracking.
• Assist with content consistency across digital channels, ensuring alignment with luxury branding standards.
• Partner with Marketing and PR teams to monitor ROI on campaigns and promotional activities.

Revenue Management & Business Intelligence

• Collate and interpret cluster-level revenue data to identify trends, risks, and opportunities.
• Support the Revenue Management team in monitoring demand patterns, booking pace, and rate positioning.
• Produce performance dashboards summarizing key revenue drivers and distribution insights for leadership review.
• Assist in system updates and ensure pricing integrity across PMS, CRS, and OTA platforms.
• Participate in regular business review meetings, providing data insights and actionable recommendations.

Operational Efficiency & Cluster Governance

• Coordinate standardization of commercial procedures and reporting formats across properties.
• Support the integration of new systems, tools, or technologies related to sales, marketing, and revenue management.
• Monitor compliance with brand standards, data accuracy, and commercial audit requirements.
• Facilitate communication between cluster and property teams to ensure smooth information flow and decision-making.
• Maintain confidentiality and professionalism in handling sensitive commercial data and partner information.

Leadership & Collaboration

• Mentor and develop commercial coordinators and administrative staff to ensure professional growth and high performance.
• Promote a culture of collaboration, innovation, and accountability within the cluster team.
• Support internal training sessions and workshops to enhance commercial understanding among property teams.
• Act as the Cluster Director's delegate in meetings or projects when required.

Compliance & Legal Standards

• Ensure operations comply with legal, regulatory, and company requirements.
• Support audits, inspections, and continuous improvement of security procedures.

Collaboration with Internal & External Stakeholders

• Ensure operations comply with legal, regulatory, and company requirements.
• Support audits, inspections, and continuous improvement of security procedures.

Sustainability & Resource Management

• Integrate sustainability practices into security operations, such as reducing energy use, optimizing resource management, and implementing eco-friendly technologies.
• Monitor the environmental impact of security systems (e.g., surveillance cameras, lighting) and recommend improvements for sustainability while maintaining high standards of safety and security.

Qualifications & Experience

• Bachelor's degree in
  Hospitality Management, Business Administration, or Commerce.
• Minimum
  3–5 years
  of experience in commercial, sales support, or revenue roles within the
  luxury hotel or resort sector.
• Strong analytical, numerical, and organizational skills with high attention to detail.
• Advanced proficiency in
  Microsoft Excel, Power BI,
  and hotel systems such
  as Opera PMS, Delphi, STR, and CRM tools.
• Exceptional communication and presentation skills; fluency in English is required (additional languages are a plus).
• Demonstrated ability to work across multiple properties and balance diverse commercial priorities.

Core Competencies

• Analytical Acumen:
  Ability to interpret complex data into clear business insights.
• Strategic Thinking:
  Understands market dynamics and anticipates commercial opportunities.
• Luxury Brand Sensibility:
  Maintains discretion, polish, and alignment with ultra-luxury brand standards.
• Collaboration:
  Excels in cross-departmental coordination and stakeholder management.
• Results Orientation:
  Driven by measurable outcomes and continuous improvement.
• Adaptability:
  Navigates multi-property complexity with agility and composure.

In Return, What We Offer

• Exciting opportunities for personal and professional development at all levels, featuring targeted development programs aimed at equipping you for your next career move.
• Competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programs.
• Daily meals on duty and uniform dry-cleaning services.
• Year-round events of social, wellness programs, charity drives, and sports activities.

Accessibility and Adjustments

We welcome all applicants and are keen to ensure our employees reflect the diversity of the Kingdom of Saudi Arabia and the communities we serve. We are committed to providing reasonable adjustments throughout our recruitment process and we'll always endeavor to be as accommodating as possible. If you would like to discuss any specific requirements, please get in touch with us.

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply.