Front Office Receptionist

2 weeks ago

King Abdullah Economic City Makkah, Saudi Arabia Rixos Hotels Full time 30,000 - 60,000 per year

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

  • Register and process check in for all arrivals.
  • Handle guest check outs efficiently and professionally.
  • Update guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message, mail and package to Guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.
  • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
  • Handle safe deposit boxes in a accordance with policies and procedurres.
  • Report any unusual occurrences or requested to manager.
  • Be aware of the hotel accident Prevention Policies.
  • Ensure the cleanliness and neatness of front office area.
  • Ensures that all guests are greeted on arrival & departure of the hotel.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily
  • .Check Hotel situation, occupancy, functions, groups, VIPs
  • At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations
  • Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.
  • Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.
  • Review and update Logbook
  • Check equipments
  • Be Smart, well groomed and maintain a friendly and cheerful disposition all the times
  • Oversee the day to day operations
  • Report regularly on happening to Asst. FO/FOM
  • Fire Procedure
  • First Aid Procedures
  • Handle guest complaints and report to manager

Qualifications

University Degree in Hotel Management , minimum 1 year in a similar role star Hotel.

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