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Delivery Advisor
2 weeks ago
What to Expect
As a Delivery Advisor at Tesla, you will be responsible for guiding customers through the delivery process and ensuring that they have a frictionless and exceptional experience when taking delivery of their Tesla vehicle. You will be a delivery expert who adds your own guidance to the ownership solution, validating and adjusting it as needed to ensure a successful delivery.
You have relentless determination to succeed, and you are driven by the mission of Tesla to accelerate the world's transition to sustainable energy. You are part of a larger sales and delivery team who works closely and flexibly on all tasks. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You'll Do
- Take over the customer once the order has been placed and guide them through the delivery process,
- Validate and adjust the purchase solution designed by the Tesla Advisor to ensure a successful delivery process,
- Create an ownership solution for customers who have made their purchase without previous interaction with Tesla,
- Use your delivery expertise to support customers with financing, trade-ins, and registration, and ensure a smooth and timely delivery process,
- Communicate regularly with customers, setting the right expectations and providing updates on delivery timelines,
- Address any questions or concerns that customers may have about the delivery process and provide solutions to any problems that arise,
- Ensure that all required documentation is completed accurately and on time,
- Closely adhere to all processes to ensure a speedy revenue recognition and cash collection,
- Coordinate with other members of the Tesla team, including the Delivery Experience team and the
- Service team, to provide a seamless and exceptional customer experience,
- Ensure that all customers are satisfied with their delivery experience, and that any issues are resolved to their satisfaction,
- Conduct vehicle handovers and meet or exceed delivery targets and performance metrics.
What You'll Bring
- Strong operations skills, and the ability to manage multiple tasks and priorities in a fast-paced environment,
- Good problem-solving skills, with the ability to anticipate and address potential issues before they arise,
- Excellent communication and interpersonal skills, and the ability to build strong relationships with customers and colleagues,
- Ability to explain complex topics to customers in simple terms,
- Attention to detail and a focus on accuracy, with the ability to complete documentation accurately and on time,
- Ability to work independently and as part of a team,
- Passion for Tesla's mission and products, and a desire to provide an exceptional customer experience.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
