business analyst

18 hours ago


Riyadh, Ar Riyāḑ, Saudi Arabia Duncan & Ross Full time

RESPONSIBILITIES

  • Gather, analyze, and document business requirements for ITSM processes using ServiceNow
  • Collaborate with stakeholders to identify business challenges and opportunities for improvement
  • Translate business needs into detailed functional and technical requirements
  • Work closely with ServiceNow developers and administrators to ensure solutions meet business objectives
  • Assist in configuring and testing ServiceNow ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.)
  • Conduct workshops and stakeholder interviews to validate requirements and design decisions
  • Support UAT, training, and deployment activities
  • Provide post-implementation support and continuous improvement recommendations
  • Develop process documentation, user stories, use cases, and workflow diagrams
  • Ensure compliance with governance, best practices, and organizational standards

QUALIFICATIONS

  • Experience working in large-scale ServiceNow implementations
  • Familiarity with reporting and dashboarding in ServiceNow
  • Experience with integration of ServiceNow with other platforms/tools
  • Ability to work independently and as part of a cross-functional team

Vertical

Technology



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