Specialist, Customer Service I

Maaden Brief:

MAADEN, established in 1997, is one of the fastest-growing mining companies in the world and the largest multi-commodity mining and metals company in the Middle East. We are leading the development of the mining industry to become the third pillar of Saudi Arabia's economy by building a world-class, unique, and fully integrated mining value chain."

We are pleased to share an exciting opportunity for the position. This role offers a chance to contribute to our ambitious growth and play a key part in shaping the future of mining in the Kingdom.

Role Profile:

Job Title:
Specialist, Customer Service I

Business Unit/Function:
Aluminium, Midstream Production

Department:
Sales & Marketing - Can Sheet, S&D

Job Location:
Ras Al Khair

Working hours:
8 hours

Job post duration:
starting 25 January end date February 8 2026

Type of work:
Full-time

Job Purpose

"To act as the primary interface between external customers and internal stakeholders (Sales, Logistics, Finance, and Manufacturing) for the Can Sheet business. The role is responsible for executing the full Order-to-Cash (O2C) cycle, managing customer enquiries within strict timelines, and ensuring the seamless delivery of customer requirements to support sales targets and demand forecasts."

Key Accountabilities

Order Management & Execution:

• Execute the
  Order-to-Cash (O2C)
  process by entering necessary customer information and orders into the
  Oracle system
  accurately and in a timely manner.
• Handle the routine administration of enquiries and orders, ensuring all data is compliant with company policies.
• Prepare and issue official order confirmations to customers, ensuring alignment with approved delivery dates and manufacturing capabilities.

Customer Relationship Management:

• Manage both new and existing customer enquiries, ensuring a strict service level agreement (SLA) where all enquiries are responded to
  within 1 working day
  .
• Ensure all customer requirements—technical and logistical—are fully understood and met to ensure customer satisfaction remains paramount.
• Handle customer requests and complaints professionally and effectively, acting as the first line of resolution to maintain positive client relationships.

Internal Collaboration & Sales Support:

• Maximize interdepartmental co-operation by acting as the key interface between the external customer and internal functions including
  Finance, Manufacturing, Product Development, and Logistics
  .
• Support the Sales team in the preparation of
  demand forecasts
  by providing accurate data on customer order trends and upcoming requirements.
• Coordinate with Logistics and Finance to resolve customer-related matters such as credit holds, shipping documentation, and delivery scheduling.

Minimum Qualifications, Experience, and Competencies

Minimum Qualifications:

• Bachelor's Degree
  in Business Administration, Supply Chain Management, Logistics, or Marketing.

Minimum Experience:

• 3–5 years
  of experience in Customer Service, Order Management, or Sales Support within a
  Manufacturing
  or
  Supply Chain
  environment.
• Experience in the
  Aluminum
  or
  Packaging (Can Sheet)
  industry is highly preferred.
• Hands-on experience with
  Oracle (Order Management/O2C modules)
  is essential.

Skills:

• Technical:
  Proficiency in Oracle ERP and MS Office (Excel, Word).
• Process:
  Strong understanding of Export Logistics, Letter of Credit (LC) procedures, and Incoterms.
• Communication:
  Excellent verbal and written communication skills in English (Arabic is an advantage) to handle international enquiries.
• Service Orientation:
  Ability to handle complaints under pressure and meet tight response deadlines.

Maaden High-Performance Competencies:

• Customer Focus & Service Orientation.
• Communication & Interpersonal Skills.
• Teamwork & Collaboration.
• Achievement Drive.