Operations Coordinator

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people's lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region's best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We're now entering our next chapter — one powered by AI. We're looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it's streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the team

Our Groceries team is on a mission to revolutionize everyday essentials delivery in the region. As part of the Careem Super App, we aim to simplify and improve the lives of millions through innovative operations, customer obsession, and a commitment to excellence.

About the role

We are looking for an Operations Coordinator to support and optimize our grocery operations in Riyadh. This role plays a key part in ensuring smooth day-to-day functioning of our operations, while driving performance improvements through data, planning, and collaboration.

What you'll do

• Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, picking accuracy, and quality.
• Process Improvement: Identify areas for improvement and create SOPs to streamline operations.
• Capacity Planning: Plan shift structures and manpower based on demand patterns.
• Team Management: Supervise the operations team and foster a positive and productive environment.
• Training Sessions: Conduct training on SOPs and perform spot checks to evaluate performance.
• Quality & Accuracy Maintenance: Ensure catalogs reflect accurate product details, pricing, and availability.
• Team Collaboration: Work closely with logistics, commercial, and customer support teams to ensure seamless operations.
• Conduct Interviews: Lead the hiring process for the operations team.

What you'll need

• Analytical Mindset: Ability to interpret data, extract insights, and drive data-informed decisions.
• Team Leadership: Structured and effective leadership skills to resolve challenges.
• Technical Proficiency: Familiarity with internal dashboards, Excel/Google Sheets, CRM tools; SQL knowledge is a plus.
• Problem-Solving Skills: Ability to identify and resolve operational inefficiencies.
• Excellent Communication: Strong interpersonal skills to engage with vendors and team members.
• Agility & Adaptability: Comfort with a fast-paced environment and changing priorities.

What we'll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.