Contact Center Manager
6 days ago
إعلان وظيفي: مدير مركز الاتصال (Contact Center Manager)
تعلن إحدى الشركات عن رغبتها في توظيف مدير مركز الاتصال ذو خبرة قوية في إدارة وتشغيل مراكز الاتصال، للعمل على قيادة وتطوير مركز الاتصال الخاص بالشركة وإدارته نيابةً عن عملائها من مختلف القطاعات
.
إذا كنت تمتلك خبرة في الإشراف على فرق خدمة العملاء، وقيادة عمليات التشغيل بكفاءة، وتحسين تجربة العملاء—نرحب بانضمامك
.
المهام والمسؤوليا
ت:
• إدارة وتشغيل مركز الاتصال بالكامل وضمان سير العمليات اليومية بكفاءة عالي
ة.
• الإشراف على فرق العمل (مشرفين – موظفي اتصال) وتحفيزهم ورفع أدائه
م.
• وضع خطط التشغيل وضمان تحقيق مؤشرات الأداء KPI المتفق عليها مع العملا
ء.
• إدارة عقود العملاء وفهم احتياجاتهم وتقديم الحلول التشغيلية الملائم
ة.
• مراقبة جودة الخدمة ووضع برامج تطوير وتحسين الأدا
ء.
• إعداد التقارير التشغيلية والإدارية ومشاركتها مع الإدارة العليا والعملا
ء.
• تدريب وتطوير العاملين على أساليب التواصل وإجراءات العم
ل.
• التعامل مع حالات التصعيد وحل شكاوى العملاء بكفاء
ة.
• ضمان الالتزام بسياسات الشركة ومعايير الجودة
.
المتطلبات الوظيفي
ة:
• خبرة لا تقل عن 3 إلى 5 سنوات في إدارة مراكز الاتصا
ل.
• معرفة قوية بأنظمة الـ Contact Center وتقنيات إدارة المكالما
ت.
• القدرة على تحليل البيانات واتخاذ القرارات التشغيلية المناسب
ة.
• مهارات عالية في الاتصال، القيادة، وبناء فرق العم
ل.
• إجادة استخدام برامج CRM وأنظمة المتابع
ة.
• القدرة على العمل تحت الضغط وتعدد المها
م.
• إجادة اللغة العربية، ويفضّل إجادة اللغة الإنجليز
ي
ة.مزايا ال
عمل:
• بيئة عمل احترافية ودا
عمة.
• رواتب ومزايا تناف
سية.
• فرص للتطوير المهني والنمو الوظي
في
-
Contact Center Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Trendyol Group Full timeAbout the TeamAt Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.As...
-
Contact Center Agent
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full timeDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for , is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility,...
-
Contact Center Lead
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Supertech Group Full timeDo you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you're looking for , is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility,...
-
Contact Center Technical Business Analyst
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air | طيران الرياض Full timeRiyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.About The RoleAre you passionate about...
-
Contact Center Technical Business Analyst
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full timeAbout the Company:Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.About the Role:Are you...
-
Contact Center Technical Business Analyst
4 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Riyadh Air Full timeAbout the CompanyRiyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that's shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations. About the RoleAre you...
-
Contact Center Agent
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia Maximus KSA | ماكسيموس السعودية Full timeAre you passionate about serving the community and providing exceptional customer support? We are looking for a dedicatedContact Centre Agentto join our team You will play a vital role in managing inbound and outbound calls, scheduling home visits, and assisting social beneficiaries with their inquiries.Key Responsibilities:Handle inbound and outbound calls...
-
Contact System Engineer- Genesys
1 week ago
Riyadh, Ar Riyāḑ, Saudi Arabia Fircroft Full time $80,000 - $120,000 per yearContact Center IT SpecialistJob Overview:We are seeking an experienced Contact Center IT Specialist with a strong background in telecom systems and project implementation. The ideal candidate will possess extensive development, configuration, and support experience with large contact center platforms.Key Responsibilities:Lead project implementation for...
-
Business Center Manager
2 weeks ago
Riyadh, Ar Riyāḑ, Saudi Arabia World Trade Center - Riyadh Full time 100,000 - 120,000 per yearCompany DescriptionAs an international bridge between the Kingdom and international markets, we provide a full fitted business hub and a huge portfolio range of services to help both local and international companies operate in the local market.We offer prestigious serviced business hubs / offices, legal for the international partners who wish to have a...
-
data center construction
6 days ago
Riyadh, Ar Riyāḑ, Saudi Arabia Sterling and Wilson Data Center Full timeCompany DescriptionSterling and Wilson Data Center Private Limited (SWDC) is a leading Data Centre EPC (Engineering, Procurement, and Construction) player, having started operations in 2015. The company has successfully completed over 25 Data Center projects, including greenfield and Uptime Tier-certified facilities, with a total IT load exceeding 65MW...