IT Operations Engineer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Tabby Full time 40,000 - 80,000 per year

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company's flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

We are seeking a dedicated and skilled System Administrator/Second Line Support to join our team and provide exceptional technical assistance to our internal office and call center operations in the KSA. In this role, you will be responsible for diagnosing and resolving a wide range of IT and technical issues faced by our customer support agents, ensuring smooth and efficient operations.

Key Responsibilities

  • Provide first and second line support for our call center operations, assisting agents in resolving customers' technical issues.
  • Diagnose and troubleshoot network issues at the user level, including computers, access points, switches, and routers.
  • Resolve issues related to Windows and MacOS operating systems.
  • Investigate and resolve internet telephony issues, including communication devices (headsets/phones) and internet connections.
  • Pre-configure new computers for users and perform necessary installations at their workstations.
  • Conduct an equipment inventory to ensure proper asset management.

Skills, Knowledge & Expertise

  • Proven experience in providing technical support in a big office, call center or similar environment.
  • Strong understanding of networking principles and experience in network design and configuration.
  • Proficiency in diagnosing and troubleshooting issues with Windows and MacOS operating systems.
  • Familiarity with internet telephony systems and equipment.
  • Excellent problem-solving and communication skills.
  • Commercial experience with Active Directory
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Job Benefits

  • A working environment that gives you autonomy and responsibility from day one.
  • Participation in the company's employee stock options program.
  • Health Insurance
  • The opportunity to work in the fastest-growing product company in the region

We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow, and meet their goals (whatever they may be). If this sounds exciting to you, we'd love to hear from you

Desired Candidate Profile

Skills, Knowledge & Expertise

  • Proven experience in providing technical support in a big office, call center or similar environment.
  • Strong understanding of networking principles and experience in network design and configuration.
  • Proficiency in diagnosing and troubleshooting issues with Windows and MacOS operating systems.
  • Familiarity with internet telephony systems and equipment.
  • Excellent problem-solving and communication skills.
  • Commercial experience with Active Directory
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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