Technical Support Manager

2 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia SSC Egypt Full time

Responsibilities

-Lead & Manage a remote technical sales support office in Egypt supporting sales activities in KSA.

-Oversee all technical activities, including lighting design, project management, and technical support.

-Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development.

-Collaborate with the sales team to understand client needs and deliver customized lighting solutions.

-Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies.

-Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs.

-Monitor and evaluate the performance of the team, implementing improvements and training as necessary.

-Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals.

-Manage project timelines, budgets, and resources to ensure successful project delivery.

-Prepare and present technical proposals, reports, and documentation to clients and stakeholders.

-Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.

-Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.

-Extensive knowledge of lighting products, technologies, and industry standards.

-Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.

-Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.

-Excellent communication, presentation, and interpersonal skills.

-Strong problem-solving and analytical abilities.

-Fluent in English.

- knowledge of Arabic is a plus.

-Ability to travel occasionally to KSA for meetings and site visits.

Desired Candidate Profile

-Bachelor's degree in Electrical Engineering, Mechanical Engineering, Architecture, or a related field.

-Minimum of 15 years of experience in the lighting industry, with a strong background in lighting design and technical support.

-Extensive knowledge of lighting products, technologies, and industry standards.

-Proficiency in lighting design software (e.g., DIALux, Relux, AutoCAD) and other relevant tools.

-Proven leadership and team management skills, with the ability to mentor and develop a high-performing team.

-Excellent communication, presentation, and interpersonal skills.

-Strong problem-solving and analytical abilities.

-Fluent in English.

- knowledge of Arabic is a plus.

-Ability to travel occasionally to KSA for meetings and site visits.

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