Customer Care Specialist

6 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Ultimate Peaks Talent & Strategy Full time $3,000 - $6,000 per year

Are you ready to be the voice of one of Riyadh's leading martial arts sports clubs?

Our client — a leading martial arts sports club in Riyadh — is looking for a Customer Care Specialist to deliver exceptional service, engage with members, and contribute to sales growth.

If you're passionate about fitness, great with people, and motivated by results — this is your chance to join a professional and rewarding work environment.

About the Company:

A leading sports organization dedicated to building a comprehensive fitness environment that promotes discipline, healthy living, and competitive spirit. The club is one of the pioneers in teaching and spreading martial arts in Riyadh, offering a professional experience that empowers individuals and fosters a culture of excellence.

Key Responsibilities:

  • Handle customer inquiries via phone, WhatsApp, social media, and in-person reception
  • Conduct outbound calls to introduce training programs and membership options
  • Understand customer needs and recommend suitable plans to ensure satisfaction and increase sales
  • Achieve or exceed daily, weekly, and monthly sales targets
  • Follow up with potential leads and close sales efficiently
  • Address feedback and complaints professionally to enhance customer loyalty
  • Accurately document all interactions and calls using Bevatel and prepare periodic reports
  • Collaborate with sales and operations teams to meet organizational goals
  • Contribute to improving customer satisfaction and maintaining the club's positive reputation

Requirements

  • Saudi nationality
  • Minimum of 1 year of experience in customer service or telesales (experience in the sports sector is preferred)
  • Strong communication, persuasion, and negotiation skills
  • Ability to work under pressure and meet monthly targets
  • Professional and courteous in handling all customer interactions
  • Proficiency in computer use and cloud-based systems (Google Workspace or Microsoft Office)
  • Familiarity with contact center systems (Bevatel or similar)
  • English proficiency is a plus

Benefits

  • Base Salary: SAR 4,500
  • Performance-based incentives and commissions for excellent service
  • Continuous professional development opportunities to enhance skills and career growth
  • Supportive and collaborative work environment that encourages achievement and. excellence

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