Application And Production Support Engineer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia ed53059d-496c-49d5-8b2a-099bf436a931 Full time 120,000 - 180,000 per year

We are looking for a proactive and technically strong Production Support Engineer to take ownership of open banking platform stability, incident resolution, and technical support operations. The ideal candidate should have hands-on experience supporting microservices-based architecture, coordinating across teams, and ensuring system uptime and compliance with banking standards.

Key Responsibilities

  • Minimum 8+ years of experience in relevant field

  • Act as the primary production support engineer for Open Banking, including handling after-hours support.

  • Provide L1/L2 technical support for Open Finance applications.

  • Successfully resolve technical incidents raised by TPPs, PASPs, and in SAMA Confluence.

  • Monitor system alerts, application logs, and performance metrics to detect issues and prevent service interruptions.

  • Perform incident analysis, recovery, and validation, collaborating with development, middleware, and infrastructure teams.

  • Facilitate communication between Business and APIC teams for production support and DR (Disaster Recovery) activities.

  • Support integrations of microservices hosted on OpenShift and related clusters.

  • Assist with technical development for Open Banking programs.

  • Support deployments, maintenance of environments, and DR operations following approved change management processes.

  • Ensure end-to-end application stability, adherence to bank security guidelines, and operational standards.

  • Generate and manage monthly SAMA APIC reports.

  • Maintain detailed runbooks, deployment records, readiness checklists, and contribute to continuous service reliability and automation improvements.

Job Type: Full-time

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