Spa Therapist

At InterContinental Hotels & Resorts, we are committed to delivering exceptional experiences that reflect our brand values. As part of this family, you are expected to embody these values by being:

•    Charming by being approachable, having confidence and showing respect.

•    Stay in the moment by understanding and anticipating guests' needs, being attentive and taking ownership
of getting things done.

•    Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
DUTIES AND RESPONSIBILITIES
ESSENTIAL

•    Provide a range of spa treatments including massages, facials, and body therapies to a high standard.

•    Conduct consultations with guests to determine appropriate treatments based on their needs and preferences

•    Ensure all treatment rooms and equipment are clean, well-maintained, and compliant with health and safety standards.

•    Promote spa services and products to guests, maximizing retail sales.

•    Maintain detailed guest records and follow up on feedback.

•    Support the overall operations of the spa, contributing to a serene and professional environment.

•    Set up the treatment rooms as per standards.  

•    Provide prompt, courteous and accurate service to guests at all times.  

•    Maintain cleanliness, safety and hygiene of the Spa and treatment rooms.  

•    Make sure treatment rooms always have enough supplies as per standards.  

QUALIFICATIONS AND REQUIREMENTS

•    Minimum of 2 years' experience as a Spa Therapist in a luxury spa or hotel environment.

•    Recognized qualifications in massage therapy and beauty treatments.

•    Strong communication and interpersonal skills with a guest-centric approach.

•    Ability to maintain professionalism and confidentiality at all times.

•    Passion for wellness, self-care, and delivering exceptional guest experiences.
OTHER REQUIREMNTS 

•    Comply with hotel rules and regulations and provisions contained in the employment handbook

•    Comply with company's grooming standards to portray a professional image of self and the hotel

•    Comply with time and attendance policies set by the resort

•    Actively participate in training and development programs and maximize opportunities for self-development

•    Demonstrate understanding and awareness of all policies and procedures relating to health, hygiene and fire life safety.

•    Familiarize yourself with emergency and evacuation procedures
HOW DO I DELIVER THIS?

We genuinely care about people, and we show this through living out our promise of True Hospitality each day. It's what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

•    True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

•    True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

•    True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

•    True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner