Tamheer Opportunity

3 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia Mutakamela Insurance Full time

About the Opportunity

Mutakamela Insurance is a growing leader in the insurance sector in Saudi Arabia, committed to delivering excellent customer experiences. We are seeking a motivated
Customer Care / Customer Experience Officer (Tamheer)
to join our team and support our commitment to high-quality service and customer satisfaction.

In this role, you will be responsible for supporting customers, handling inquiries, and ensuring a smooth and positive customer journey while working closely with internal departments.

Responsibilities:


• Handle customer inquiries, requests, and complaints professionally through various channels.


• Provide accurate information about services, policies, and procedures.


• Support customers throughout their journey to ensure a positive experience.


• Coordinate with internal teams to resolve customer issues efficiently.


• Maintain and update customer records and service logs.


• Contribute to improving customer satisfaction and service quality.

Requirements:


• Bachelor's degree in business administration, Customer Service, or a related field.


• 0 to 1 year of experience in customer care, customer service, or customer experience (fresh graduates are welcome).


• Strong communication skills in Arabic and English.


• Customer-focused mindset with problem-solving skills.


• Ability to work collaboratively with different teams.


• Must not have previously benefited from the Tamheer Program.

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