Merchant Acquiring Manager/ Growth Consultant

JOB TITLE: Merchant Acquiring Manager / Growth Consultant

TERM: 12 months 

CLIENT LOCATION: Riyadh, KSA

DIVISION: Merchant Acquiring 

RELEVANT EXPERIENCE: 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role

MANDATORY REQUIREMENTS**

1. Experience in merchant acquiring and payments business
2. Proven Product management experience
3. Strategic acumen and growth mindset

PURPOSE OF JOB

Drive strategic growth and operational excellence in merchant acquiring business through product management expertise, strategic thinking, stakeholder alignment, and market expansion initiatives to achieve next-level scale in customer acquisition and transaction volumes.

TASKS

Core Responsibilities and Accountabilities

Strategic Product Management & Business Strategy

• Conduct comprehensive assessment of current Merchant Acquiring product portfolio and competitive positioning
• Develop strategic roadmap for product enhancements, new service offerings, and market expansion
• Lead market intelligence initiatives to identify emerging opportunities and competitive threats
• Define product requirements and specifications aligned with aggressive growth objectives
• Establish comprehensive product performance metrics and KPI frameworks
• Support the strategic planning initiatives including business case development and ROI analysis
• Design and execute market entry strategies for new customer segments and geographical regions

Business Development & Growth Strategy

• Design and implement comprehensive strategies to scale merchant customer base and transaction volumes
• Develop and execute targeted customer acquisition strategies across various merchant segments (SME, Enterprise, E- commerce)
• Create and manage strategic partnership programs, payment facilitators, and technology providers
• Drive revenue growth through upselling, cross-selling, and merchant lifecycle value optimization
• Analyze market trends, competitive landscape, and emerging opportunities in merchant acquiring
• Develop comprehensive go-to-market strategies for the products and service enhancements
• Create sophisticated customer segmentation strategies and personalized acquisition approaches
• Lead pricing strategy development including competitive analysis and value-based pricing models

Strategic Business Development Requirements

• Drive market expansion initiatives including new vertical market penetration and geographical expansion
• Develop strategic business development frameworks including lead generation, qualification, and conversion processes
• Establish strategic metrics and performance indicators for business development activities
• Lead competitive intelligence initiatives and market positioning strategies
• Drive strategic acquisition and partnership evaluation processes
• Lead strategic customer research and market analysis initiatives

Operational Excellence

• Review and optimize existing merchant onboarding and lifecycle management processes
• Identify operational inefficiencies and recommend process improvements
• Establish best practices for merchant acquiring business
• Develop frameworks for measuring and improving merchant satisfaction and retention
• Create scalable operational models to support growth targets

Knowledge and Experience

Essential Requirements

• 5-8 years experience in merchant acquiring and payments industry with 2-3 years in managerial role
• Proven managerial experience in product management within financial services/fintech
• Track record of leading teams and driving business results in payments/acquiring
• Deep understanding of payment processing, acquiring systems, and merchant services
• Experience managing merchant acquiring business growth initiatives and team leadership
• Strong analytical and strategic thinking skills with ability to manage complex projects

Technical Expertise

• Knowledge of payment rails, clearing and settlement processes
• Understanding of regulatory requirements in merchant acquiring (Mada, Schemes, SAMA etc)
• Familiarity with emerging payment technologies (digital wallets, API integration, embedded payments)
• Experience with product development methodologies (Agile, Scrum)

Leadership & Management

• Strong communication and presentation skills for internal and external stakeholders
• Experience working with senior management and driving strategic initiatives
• Cultural fit for collaborative leadership in dynamic, growth-oriented environments

Preferred Qualifications

• Mastercard network experience and industry relationships
• Bachelor's degree in Business, Finance, or Technology
• Experience leading digital transformation initiatives in financial services
• International markets exposure and multi-currency operations knowledge