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Security Manager
3 weeks ago
General Accountabilities
- Oversee and manage all contracted security and crowd management service providers to ensure effective service delivery.
- Ensure availability, compliance, and renewal of security contracts.
- Develop, implement, and enforce security policies and procedures.
- Monitor department performance through defined KPIs and service-level agreements (SLAs).
- Ensure timely response to security incidents and maintain incident logs.
- Oversee security reporting, documentation, and archival systems.
- Act as a core team member contributing to organizational safety, risk management, and business continuity.
Specific Accountabilities
- Supervise daily operations of outsourced security companies, Conduct regular performance reviews and audits of security providers.
- Ensure security staffing levels, deployment plans, and response readiness, Coordinate with internal departments to address security needs.
- Ensure all security contracts are valid, up to date, and aligned with organizational requirements.
- Monitor compliance with contractual obligations, policies, and legal regulations.
- Support contract renewals, variations, and service improvement initiatives.
- Develop, review, and update security policies, SOPs, and emergency response plans.
- Ensure consistent implementation of procedures across all sites, Ensure timely response to incidents, alarms, and emergencies.
- Review and validate incident reports and investigation findings, Maintain a centralized incident log and trend analysis.
- Prepare regular security performance and incident reports for management, Maintain accurate records, logs, and archived security documents.
- Define, monitor, and analyze departmental KPIs (response time, incident rates, compliance, etc.).