Field Service Technician

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Rapiscan Systems Full time

Overview
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer's unique security application requirements.

Role Overview
We are seeking skilled and motivated Field Service Technicians (FST) to join our team in Qiddiya City, Saudi Arabia. In this role, you will provide Level 1 and Level 2 technical field support for advanced cargo scanning systems. You will play a key role in delivering high-visibility customer service by diagnosing, troubleshooting, maintaining, and repairing complex Cargo X-Ray equipment, while also supporting the daily operational tasks of the L3 Field Service Engineers (FSE).

This dynamic and fast-paced position offers a variety of challenges, with no two days alike. It requires a confident communicator who can build strong relationships with end users and effectively train them on system operation and maintenance. Responsibilities span across all aspects of field support, including hardware, software, PCs, and both wired and wireless networking.

Responsibilities

  • System Maintenance & Repair Perform Level 1 and Level 2 maintenance, troubleshooting, and repair of Cargo Vehicle Inspection (CVI) systems and subsystems, including mechanical, electrical, and software components, as directed by the Field Service Engineer (FSE).
  • Technical Diagnostics & Fault Resolution Identify, isolate, and resolve technical issues across CVI systems, ensuring minimal downtime and optimal system performance. This includes both proactive and reactive maintenance tasks.
  • Technical Communication & Escalation Provide clear and concise oral and written reports to escalate complex technical issues (Level 3) to engineering teams or site engineers, ensuring accurate and timely resolution.
  • Installation Support Assist installation teams during system deployment phases, including setup, configuration, and initial testing of CVI systems.
  • Documentation & Reporting Complete all required technical documentation, including service daily and weekly reports, system logs. Accurately input service data into internal databases and reporting tools.
  • Compliance & Safety Adhere to all company, customer, and regulatory safety standards and protocols while working on-site.

Qualifications

  • Worked in field service or maintenance/repair of a range of products
  • Ability to work on their own in harsh and remote environments
  • Ability to work as part of a team
  • Operating power tools
  • Use of hand tools
  • Experience gained within an electrical or mechanical discipline
  • Previous experience of Field Service Delivery would be advantageous but full training would be provided for the right candidate.
  • IPAF Manlift training is an advantage
  • Arabic speaking is an advantage

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