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Language Quality Analyst

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Trendyol Full time

About the Team

At Trendyol Growth, we align pricing, discount, and marketing strategies to drive sustainable and scalable growth. We work cross-functionally with teams like Product, Category, and Operations to uncover opportunities and deliver impact. With a strong learning culture and data-driven mindset, we grow together — as individuals and as a team.

Safeguard Trendyol's Arabic content quality across all customer surfaces. Improve trust, product discoverability, and overall user experience by combining linguistic expertise with analytical thinking and structured quality processes. Contribute to Trendyol's AI-enabled language systems by evaluating model outputs, identifying systemic issues, and shaping corrective actions.

Responsibilities
    • Lead Arabic language quality reviews (LQA) focusing on linguistic accuracy, cultural relevance, clarity, and overall user-journey impact.
  • Identify and resolve systemic quality gaps such as terminology drift, dialect inconsistencies, mistranslation patterns, and normalization/script issues.
  • Validate and optimize MT/LLM output for Arabic, refining prompts and contributing to scalable AI-driven quality workflows.
  • Produce recurring root-cause analyses and maintain error taxonomies, mistranslation banks, and quality metrics specific to Arabic content.
  • Build quality dashboards, track KPIs and trends, and convert unstructured user feedback into actionable quality insights.
  • Investigate UX friction caused by language issues and collaborate with SEO, Catalog, Option Management, and CX/Platform teams to fix them.
  • Partner with Data Science/NLP teams to ensure Arabic linguistic patterns inform model training and guide vendors/freelancers with structured feedback.
  • Own Arabic linguistic standards across regions—maintaining style guides and glossaries, managing dialect and cultural nuances, and shaping lightweight detection systems.
Expected Qualifications
    • Native Arabic speaker with strong command of English; knowledge of Gulf dialects is an advantage.
  • Knowledge of other languages, especially Turkish, is a plus.
  • Experience in localization QA, linguistic data analysis, or multilingual content quality.
  • Ability to interpret data and apply analytical reasoning, not just linguistic intuition.
  • Comfortable working with spreadsheets and dashboards; familiarity with Python, SQL, or BigQuery.
  • Exposure to MT/LLM workflows and openness to experimenting with AI-assisted quality methods.
  • Strong communication skills; able to express complex linguistic issues in a structured, actionable way.
  • Experience in annotation, model evaluation, or prompt testing.

What We Offer

  • Hybrid working model with flexibility: a schedule that helps you find the right balance between flexibility and team bonding, including work-from-abroad opportunities and a summer working model.
  • Customisable FlexBenefits budget: Adjust your daily meal allowance, choose your health insurance package (and extend it to your spouse or children), and pick from additional benefits like fuel support or Trendyol shopping credits.
  • Well-being support: Access to location-based in-house doctors, as well as psychologist and dietitian support, and HPV vaccination provision.
  • Personalised training allowance and learning opportunities: Use your annual budget for any training or conference of your choice, explore our Learning Management System (LMS) anytime, and join in-person learning sessions offered throughout the year.
  • Responsibility from day one: Take full ownership from the start in a culture where every voice is heard and valued.
  • A diverse, international team: Collaborate with global peers across our offices in Berlin, Amsterdam, Dubai, and beyond, in a startup-spirited and collaborative environment.
  • Opportunities to grow with the best: Tackle meaningful challenges, develop through hands-on experience, and grow with the support of expert guidance and global mentoring.
  • Meaningful connections beyond tasks: Be part of team rituals, events, and social activities that help us stay connected and inspired.

Take the Next Step

If this role excites you, apply today, we look forward to taking the next step with you.

Want to get to know the team better first? Explore our Career Website, LinkedIn, or YouTube to learn more about #LifeatTrendyol and how we work.