SCS Quality Officer

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Maximus KSA | ماكسيموس السعودية Full time $40,000 - $60,000 per year

Quality Officer – Field-Based Role

Are you passionate about ensuring high standards and continuous improvement in social impact services?

We're looking for a
Quality Officer
to join our team and help uphold the integrity and quality of our home survey visits and service delivery.

About the Role

As a
Quality Officer
, you will play a key role in maintaining and enhancing our service quality standards. You'll conduct field-based observations of social workers, review completed surveys, and provide constructive feedback to ensure that our work meets company expectations and contributes to continuous improvement.

Key Responsibilities

  • Conduct field observations of social workers using established criteria and scoring methods.
  • Record key strengths and areas for improvement in observation reports.
  • Recommend development needs and support learning initiatives.
  • Perform desk-based quality checks on completed surveys.
  • Contribute to the development and refinement of quality tools and resources.
  • Support the Quality Team Leader in any related quality assurance activities.

Qualifications & Experience

  • Bachelor's degree
    in
    Social Work, Sociology, Psychology, Quality Management,
    or a related field.
  • Previous exposure to
    quality assurance or compliance
    work (internship or entry-level experience preferred).
  • Strong
    observation, analytical, and data accuracy
    skills.
  • Excellent
    communication
    and
    time management
    abilities.
  • Comfortable working independently and in field-based environments.
  • Detail-oriented with a commitment to continuous improvement and ethical service delivery.
  • Valid driver's license and access to a car with valid insurance
    are required.
  • For female candidates who do not drive, a dedicated driver (not a family member) with valid documentation is acceptable.

Why Join Us?

You'll be part of a mission-driven team that values excellence, collaboration, and impact. This role offers an opportunity to contribute directly to the quality of services that make a difference in people's lives, while developing your career in quality assurance and social service delivery.

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