IT Technician

1 week ago

Jeddah, Makkah Province, Saudi Arabia Khatib & Alami Full time 600,000 - 1,500,000 per year

Job Summary

The IT Technician supports the Senior IT Technician to provide state-of-the-art technology infrastructure and systems to enable business operations in the corporate office. He is responsible for the installation and maintenance of the office's IT infrastructure, such as local area networks, servers, telecom networks, PCs, printers, scanners, etc., as per corporate IT policies, procedures and standards. He supports in the provision of high quality and highly responsive IT technical support to end-users in the corporate office. The jobholder shall stay abreast of the latest market developments and trends in the information technology space and adopt best practices, where applicable.

Key Responsibilities (Financial)
  • Ensure responsibilities are fulfilled with a high quality cost-effectively
Key Responsibilities (Customer Focus)
  • Support Senior IT Technician in providing high quality IT infrastructure and services to enable business operations in accordance with corporate IT policies and procedures
  • Capture and address end users' operational challenges related to IT
  • Monitor and track users' level of satisfaction with the quality of IT infrastructure and services
  • Support end users on the usage of new applications and collect feedback on functionality and improvement opportunities for existing applications
  • Provide technical support activities, ensuring efficient and effective delivery of support for hardware and software problems
  • Provide first level IT technical support services, supporting with desktops, laptops, printers, handheld devices, operating systems, etc.
Key Responsibilities (Internal Business Process)
  • Support with the development of corporate IT policies and procedures, as needed
  • Consolidate technology upgrade requests and evaluate compatibility with existing IT infrastructure and systems
  • Support the implementation of IT projects
  • Support the Senior IT Technician with the procurement of IT hardware and software, in coordination with Corporate IT Department, as needed
  • Install and set-up PCs, printers, scanners etc.
  • Support in operating and maintaining IT infrastructure, including local area networks, servers, back-up servers, intra-office networks, telecom networks, PCs, printers, scanners, videoconferencing, etc.
  • Provide IT support in setting up supervision site offices, as needed
  • Implement K&A IT security architecture, such as authentication systems, firewalls, endpoint security, encryption tools
  • Manage firewall administration and network security
  • Administer e-mail servers and handling systems
  • Implement disaster recovery plans, as needed
Key Responsibilities (Learning & Growth)
  • Attend periodic training to further develop relevant skills
Qualification, Technical Skills and Competencies
  • Bachelor's Degree in Computer Science, Computer Engineering or related field
  • IT certification is preferred (e.g. MCSE, CCIE, CISSP, CCNA, ITIL, A+, MCTS)
  • Knowledge of IT infrastructure, solutions, applications development, network planning and support
  • Knowledge of IT security policies, procedures and techniques
  • Good analytical and quantitative skills
  • Good communication skills
  • Good customer service orientation
  • Good interpersonal skills
  • Proficiency in spoken and written English; Arabic is an advantage
Overall Experience Required to Execute this Role
  • No prior experience required
Specific Experience Required to Execute this Role
  • No prior experience required
Skills