Quality & Training Specialist

5 days ago

Riyadh, Ar Riyāḑ, Saudi Arabia CleanLife | كلين لايف Full time


Quality & Training Specialist


Location:
Riyadh, Saudi Arabia


About the Role:

We are looking for a
Quality & Training Specialist
to join our team and play a key role in enhancing the quality of our home cleaning services and developing the competencies of our supervisors, inspectors, and cleaning staff.

The ideal candidate will have hands-on experience in setting quality standards, conducting audits, and delivering effective training programs that raise operational performance and ensure exceptional service quality.


Key Responsibilities:

Quality & Compliance

  • Develop, implement, and update quality policies, procedures, and service standards.
  • Establish KPIs for supervisors, inspectors, and cleaning staff to ensure consistent service quality.
  • Conduct regular field audits and inspections to evaluate compliance with standards.
  • Prepare quality reports and recommend continuous improvement initiatives.
  • Monitor adherence to health & safety regulations and company guidelines.
  • Handle customer quality-related complaints, analyze root causes, and implement corrective actions.

Training & Development

  • Design and deliver training programs covering:
  • Supervisory and inspection skills
  • Professional cleaning techniques
  • Safe use of cleaning materials and equipment
  • Quality and safety standards
  • Conduct onboarding training for new employees.
  • Measure training effectiveness through pre- and post-performance evaluations.
  • Develop operational manuals, SOPs, and training materials tailored to cleaning operations.

Continuous Improvement

  • Analyze operational data to identify improvement opportunities.
  • Support the operational team in enhancing service delivery and reducing errors.
  • Propose innovative solutions to improve productivity and service quality.


Qualifications & Requirements:

  • Bachelor's degree in Business Administration, Quality Management, or related field.
  • Minimum
    5 years of experience
    in quality or training roles, preferably within cleaning services or facilities management.
  • Strong knowledge of quality standards (e.g., ISO 9001) and safety protocols.
  • Excellent training, communication, and field supervision skills.
  • Proficient in Microsoft Office and operational reporting.
  • Ability to work in field environments and manage daily follow-up.


What We Offer:

  • A dynamic, growth-oriented work environment.
  • Competitive commission and incentive structure.
  • Opportunities for professional development and career advancement.


Are you ready to take your Quality & Training career to the next level? Apply Now

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