Senior Manager

Redefining Land, Air, and Sea Travel… Elevating Destinations.

Coastal Transportation Services Co., a Red Sea Global Subsidiary

Coastal Transportation Services Co
mpany, a subsidiary of Red Sea Global, provides Transportation services at our Red Sea destination and is part of the Red Sea Global Group of companies. We specialize in providing transportation services to our Red Sea destination. As a subsidiary, Coastal Transportation Services Co. benefits from shared strategic goals and collaborative initiatives within the Red Sea Global group of companies, enhancing our ability to serve our clients effectively.

Are you ready to transform the future of transportation? At Coastal Transportation Services Co., we are driven by innovation, creativity, and a passion for redefining transportation. Our team is shaping the future with cutting-edge projects, from autonomous vehicles to sustainable transportation solutions.

We are seeking forward-thinking individuals eager to collaborate in a dynamic, fast-paced environment where ideas become reality. Join us in revolutionizing transportation and creating a smarter, more sustainable world—one innovation at a time.

Join our visionary team and help shape the future of transportation

Job Purpose

• Jobholder will be accountable for all land mobility operations at the airport with a focus on delivering efficiency and consistency in guest experience in line with the operational requirements. The jobholder will be responsible of facilitating and ensuring that the allocation of landside & airside resources is undertaken efficiently and in line with the SLA's;The role consists of managing and coordinating fleet availability, meet and great guests and dispatch luggage with the aim to meet the required demand and deliver a positive and seamless guest experience.

Job Responsibilities:

Planning

• Responsible for coordinating with the stakeholders on the planning of Airport transfer and sharing the plan with Airport Stakeholders i.e. Airside transfers, Arrival & Departures..
• Responsible for managing the Magenta reports and set up to continuously gather effective data for monitoring safety operations.

Operations

• Represent Mobility in multi stakeholder Integrated Control center for operational oversight
• Lead the collaborate with TOCC, AOCC and external stakeholders for exception management in Airport for Guest and Executive Staff Transfer bookings i.e. Report incidents, vehicle mishaps, complaints and ensure continuous follow through action for Guest transfer service recovery
• Monitor the Airport transfers for on-time performance, share the updates on ETA with relevant Airport Stakeholders for better Guest experience.
• Comply with service standards, regulatory requirements and policies
• Responsible for exception and escalations on a daily basis.
• Responsible for gathering business requirements to improve operational efficiency of the system and process
• Monitor the Meet & Greet VIP Guests and provide them update on their journey, assist with luggage and allocate them the suitable vehicle.
• Responsible for planning and participating in the ORAT, Systems testing and go live.
• Address the risks, issues, challenges and report them to management.
• Undertake other tasks and assignments related to the job and as assigned.

Accounting & Reporting

• Manage product details, correct pricing and transfer updates in booking system (Juniper) and Mobility operations Magenta systems;
• Responsible for reconciliation of Mobility transfers i.e. cost, group size, remove duplication and send approval for valid transfers to billing.
• Responsible for consolidating the exception and billing reconciliation
• Reporting of revenue on weekly , monthly basis

Data Analysis & Reporting

• Lead and manage day-to-day mobility operations Magenta dashboard to ensure the availability of correct data elements representing the state of operations and exceptions.
• Identify trends and implement process improvements to enhance the efficiency of mobility operations.
• Collaborate with cross-functional teams to meet or exceed customer expectations, KPIs in the mobility space.
• Champion a culture of continuous improvement within the operations.
• Identify opportunities for process optimization and automation, considering the distinct needs of mobility services.
• Establish key performance indicators (KPIs) reporting for operations within the mobility context.
• Monitor and analyze performance metrics, providing regular reports to stakeholders in the mobility industry.
• Implement corrective actions to address operational challenges specific to mobility services.
• Perform any other duties as directed by management to contribute to the overall success and efficiency of the team and organization.

Job Requirements

• Bachelor's degree
• At least 12 years' overall experience
• Experience in the Airport, Ground Handling or Transportation industry at minimum Specialist level is preferable.
• Excellent verbal and written communication in English (Arabic is an advantage)
• Strong understanding of Magenta / Echo system is essential.
• Good command over MS Office Suit.

Skills

• Data analysis & Dashboard reporting
• Finance Accounting & Auditing
• Excellent customer service skills
• High energy and passion for interaction with people
• Strong attention to details and numbers
• Must be able to multi-tasking in a fast pace, high volume, environment
• Able to work in a highly collaborative environment with independence
• Strong communication and interpersonal skills and ability to communicate based on needs of VIP chauffeur driver
• Excellent analytical, problem solving, and time-management skills
• Demonstrated experience/maturity to handle confidential and sensitive information
• Possess a positive, service-oriented attitude with excellent follow through on issues
• Foresees potential challenges and comes prepared with solutions to solve variety of problems

Job Context

The Senior Manager Airport Mobility Ops will be full time based at Amaala site.