Senior HIS IT Technical Support Specialist

1 week ago

Dammam, Eastern Province, Saudi Arabia Al Moosa Specialist Hospital Full time 60,000 - 120,000 per year
Description

Duties and Responsibilities: 

- Resolve technical issues and inquiries escalated primarily from first-line Customer Support, ensuring timely resolution and minimal disruption to end-users.

- Support the HIS solutions within our hospital's Health IT applications, including troubleshooting hardware and software issues, optimizing system performance, and ensuring data integrity.

- Know-how of SQL, PL/SQL, and Oracle database understanding to write, modify, and tune queries for data retrieval and manipulation.

- Distil problems/issues down to their individual components and effectively articulate them to various audiences, including end-users, internal technical teams.

- Participate in identifying the new product features to meet the relevant end user's business needs, collaborating with internal teams to ensure accurate development and implementation.

- Collaborate with the internal technical team to resolve issues impacting end-users, advocating for timely resolutions and effective communication throughout the process.

- Participate in the process improvement projects aimed at enhancing supported solutions, streamlining workflows, and improving end-user experience.

- Provide technical support to HIS system users via ticketing system, phone, and remote access, demonstrating patience, professionalism, and expertise.

- Identify gaps in user knowledge and provide system training as appropriate, empowering end-users to effectively utilize HIS functionalities.

- Provide personalized coordinated care, and support for staff and families.

- Treat people with dignity, compassion, and respect.

Qualifications: 

Bachelor's degree in Computer Science, Engineering, Systems Analysis, Health Informatics, Health Services, or related field.

Professional experience: 

Minimum of 2+ years of experience in technical support roles, with a focus on Health Information Systems (HIS) is a must.

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