Supervisor

2 weeks ago

Saudi Arabia Apparel Group Full time 30,000 - 60,000 per year
Description

Position Objective

Oversee daily shift operations, guide Crew staff, and ensure smooth Guest Experiences at Sandbox VR and IGB Gamebox.

Key Responsibility


• Supervise and coach Crew Members during shifts.

• Host pre-shift briefings and align team goals.

• Handle escalated guest concerns and apply Guest Recovery.

• Monitor equipment and technology performance.

• Assist in staff training and onboarding.

• Track shift performance and report to Assistant Manager."

Responsibilities
  • Supervise and mentor Crew Members, fostering a collaborative and supportive work environment.
  • Conduct engaging pre-shift briefings, aligning team goals and strategies for efficient operations.
  • Empathically handle guest concerns and implement effective Guest Recovery strategies.
  • Monitor and maintain equipment and technology, ensuring optimal performance and uptime.
  • Assist in staff training and onboarding, ensuring new hires are equipped with the necessary skills and knowledge.
  • Track shift performance, analyze data, and provide insightful reports for continuous improvement.
  • Ensure compliance with company policies, promoting a safe, professional, and inclusive workplace.
  • Build and nurture strong guest relationships, embodying our commitment to exceptional hospitality.
  • Collaborate closely with other departments for seamless operations and a unified, cohesive approach.
Qualifications
  • Minimum 2 years of supervisory experience, preferably in retail or hospitality, with a proven track record of success.
  • Exceptional leadership and communication skills to inspire, motivate, and guide a diverse team.
  • Strong problem-solving abilities, with a guest-centric approach and a focus on delivering exceptional service.
  • Proficiency in using technology and a willingness to adapt to new systems and processes.
  • A customer-oriented mindset, backed by a history of delivering outstanding customer experiences.
  • Excellent organizational skills for effective task management and prioritization.
  • A flexible and adaptable work attitude, open to varied shifts and a dynamic work environment.
  • High school diploma or equivalent, with a preference for a college degree or relevant certifications.
  • Previous experience in staff training and development is highly advantageous.
  • A genuine passion for fashion and a deep understanding of the retail industry and its trends.

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