Customer Service Representative

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Lord Oil Full time 30,000 - 60,000 per year

Location:
Al Hamra, Riyadh, Saudi Arabia

Company:
LordOil

Employment Type:
Full-time

Work Mode:
On-site (via WhatsApp only)

Job Description

We are looking for a
Customer Service Representative (WhatsApp Support)
to join our growing team.

The ideal candidate will handle
all customer communication through WhatsApp
, ensuring quick, friendly, and professional responses that convert inquiries into sales and deliver excellent after-sales support.

Responsibilities

  • Respond to customer messages on WhatsApp within
    5 minutes
    during working hours.
  • Understand customer needs and recommend suitable products or solutions.
  • Close sales through
    payment links or special offers
    within 10 minutes.
  • Handle customer complaints professionally and promptly.
  • Coordinate with storage, packaging, and shipping teams.
  • Process return requests in line with company policy.
  • Submit
    weekly reports
    including:
  • Total customer interactions
  • Number of closed sales
  • Top 3 common inquiries and top 2 main issues
  • Conversion rate and recommendations for improvement

Key Performance Indicators (KPIs)

  • Response Time:
    Average ≤ 5 minutes
  • Conversion Rate:
    ≥ 10% of inquiries to confirmed sales
  • Customer Satisfaction:
    ≥ 90% (based on feedback surveys)

Compensation & Incentives

Fixed monthly salary + performance-based bonuses:

  • 200 closures =
    2,000 SAR bonus
  • 150 closures =
    1,500 SAR bonus
  • 100 closures =
    1,000 SAR bonus

Requirements

  • Bachelor's degree in
    Business, Marketing, or related field
  • 2–4 years of experience in
    Customer Service or Sales
    (preferably in the beauty or e-commerce industry)
  • Excellent
    communication, persuasion, and multitasking
    skills
  • Friendly, customer-focused, and professional attitude
  • Fluent in Arabic
    (reading, writing, and speaking) – English is a plus

Working Mode

  • Communication through
    WhatsApp only
    (no phone calls)
  • Must be available during the
    company's working hours


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