Customer Service

يتمثل دور مسؤول خدمة العملاء في الرد على استفسارات العملاء والتواصل معهم عبر الشات الكتابي والمكالمات الهاتفية، وتقديم حلول سريعة وفعّالة لمشاكلهم، بالإضافة إلى توثيق الملاحظات والحالات...

المهام الرئيسية:الإشراف على فريق تجربة العميل ومتابعة الأداء.معالجة شكاوى العملاء وتحسين جودة الخدمة.متابعة مؤشرات رضا العملاء وإعداد التقارير.التنسيق مع الأقسام المختلفة لضمان تجربة...

Who Are WeHALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including...

What's the role?The Team:We are a group of self-motivated individuals who work closely with our customers, to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. Our primary objectives are to Engage, Adopt, Expand, and Retain relationships with our customers and help...

The Customer Success Executive acts as the single point of contact (SPOC) for operational interactions between Innovation Team and Client stakeholders (Section Managers, Directors, HR, and Operations). The role ensures seamless client experience by managing timesheet processes, approvals, payroll offsets, and support on client internal tools, while also...

Job Description SummaryThe Senior Service Director will demonstrate accountability for Customer, functional, business, and company objectives KSA ACWA and Engie Portfolios. In this role you will integrate and drive processes that meet business and customer needs across the organization, manage complex issues, be involved in short and long term planning and...

Job Description SummaryThe Senior Service Director will demonstrate accountability for Customer, functional, business, and company objectives in KSAB Portfolio. In this role you will integrate and drive processes that meet business and customer needs across the organization, manage complex issues, be involved in short and long term planning and execution and...

DescriptionThe Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of medium-to-high complexity.He/she focuses on the implementation aspects of project delivery, such as implementing firewall and other enhanced security products, as well as optimizing and operating these services, along with any related...

Job Description SummaryThe Senior Service Director will demonstrate accountability for Customer, functional, business, and company objectives KSA SEC Portfolio. In this role you will integrate and drive processes that meet business and customer needs across the organization, manage complex issues, be involved in short and long term planning and execution and...

Qiddiya is Saudi Arabia's future capital of entertainment, sports, and culture — a 360 km² mega-project just outside Riyadh. From F1-grade racetracks and theme parks to stadiums and performance venues, we're creating a destination like no other. This is more than a project,  it's a national transformation. As construction accelerates, we're hiring...