Cashier - Madinah

Job description:

Job Purpose

The Cashier manages point-of-sale (POS) transactions, ensuring accuracy, financial compliance, and strong guest service. The role requires precise handling of payments, adherence to financial audit standards, and knowledge of SEVEN-specific procedures. The Cashier also supports hygiene requirements, follows HACCP guidelines, and contributes to a smooth and positive guest experience.

Functional Accountabilities
1. Ticket Sales and Cash Handling

• Operate the POS system to sell tickets and process transactions in line with SEVEN financial SOPs.
• Handle cash, credit, debit, gift batches, and complimentary tickets accurately, ensuring all payments are properly recorded and compliant with audit protocols.
• Balance the cash drawer at the end of each shift, reconcile discrepancies, and prepare cash deposits.

2. Guest Service

• Greet guests and assist with ticket purchases, pricing questions, and general inquiries following SEVEN service standards.
• Address guest concerns professionally and ensure a positive experience.
• Provide guests with information on promotions, events, and relevant updates.

3. Operational Support

• Support the Shift Supervisor with daily operations, including preparing the POS area, stocking supplies, and maintaining a clean workspace.
• Monitor inventory levels of tickets and sales materials, reporting shortages for replenishment.
• Ensure compliance with financial policies, company SOPs, and local regulations.
• Follow HACCP Intermediate guidelines to maintain cleanliness and hygiene at the POS.
• Ensure all food/beverage transaction handling meets safety and hygiene requirements.

4. Security and Compliance

• Follow all security protocols to protect cash and sensitive financial information.
• Report suspicious activities or security concerns immediately to the Shift Supervisor.
• Comply with SEVEN standards and regulations.

5. Guest Experience

• Provide efficient and welcoming service as the first point of contact for guests purchasing tickets or seeking assistance.
• Resolve inquiries and issues professionally to improve guest satisfaction.
• Promote ongoing events, offers, and complimentary services to enhance the guest experience.

6. Service Level Standards

• Adheres to SLS.

Communications & Working Relationships
Internal

• Shift Supervisor
• Operations Team
• Customer Service Team

External

• Guests

Knowledge & Experience
Minimum Qualifications

• High school diploma or equivalent.
• Basic numeracy and literacy skills.
• Fluency in Arabic (speaking and writing) and intermediate English proficiency.

Professional Certifications

• HACCP Intermediate certification (required).
• Cash handling or guest service certification (preferred).

Experience

• 1–2 years of cashier or guest service experience, ideally in retail or entertainment.
• Awareness of financial audit protocols and SEVEN financial SOPs.
• Strong communication and interpersonal skills.
• High attention to detail, with the ability to handle various transaction types accurately.

Physical Requirements

• Suitable for individuals with limited mobility.