IT Support

Job Title:
IT Support

Work Location:
Dhahran / Eastern Province

Experience:
Fresh Graduate – 1 Year

Nationality:
Any

Education Requirement:

• Bachelor's Degree or Diploma in
  Information Technology, Computer Science, or related field.

Job Summary:

The IT Support will assist in maintaining and troubleshooting the company's hardware, software, and network systems. The role is ideal for a motivated fresh graduate who is eager to gain practical experience in IT operations and end-user support within a corporate environment.

Key Responsibilities:

• Provide first-level technical support to employees regarding hardware, software, and network issues.
• Install, configure, and maintain operating systems, applications, and peripheral devices.
• Monitor and ensure the smooth operation of network and internet connectivity.
• Troubleshoot basic IT incidents and escalate unresolved issues to senior IT staff.
• Maintain IT inventory records and assist in equipment setup for new employees.
• Support in updating antivirus, system patches, and backups as directed.
• Assist with user account creation and access management under supervision.
• Document technical issues and resolutions for future reference.

Required Skills & Competencies:

• Basic knowledge of Windows and Microsoft Office environments.
• Understanding of networking fundamentals (LAN/WAN, IP, DNS, etc.).
• Strong communication and problem-solving skills.
• Ability to learn quickly and work as part of a team.
• Customer-service mindset with attention to detail.

Preferred Certifications (Optional):

• CompTIA A+
• Microsoft Certified: Fundamentals (Azure / M365)
• Cisco CCNA (Entry Level)