Quality Specialist

1 week ago

Al Jawf, Saudi Arabia 2P Perfect Presentation Full time 40,000 - 80,000 per year

Ensure the quality of IT services by preparing analytical and periodic reports that support decision-making, improve performance, and ensure compliance with quality and digital transformation standards. The goal is to achieve user satisfaction and enhance the overall user experience.

Responsibilities:

  • Prepare periodic reports reflecting the technical and operational performance quality of the IT department.
  • Analyze institutional assessment results and observations from regulatory bodies related to the IT department.
  • Monitor digital transformation indicators and identify improvement opportunities within the IT department.
  • Measure user experience and the quality of digital services.
  • Document compliance with quality standards such as
    ISO 9001
    ,
    ISO/IEC 20000
    , and
    ISO/IEC 27001
    .
  • Prepare reports for the Project Manager, Operations Management, and University Administration.
  • Design interactive dashboards and visual reports using analytical and design tools.
  • Participate in institutional evaluation processes including submission, verification, site visits, and report preparation.
  • Coordinate with various departments to ensure compliance with quality standards.
  • Support digital transformation and institutional accreditation efforts within the IT department.
  • Provide accurate data to enhance transparency and accountability.

Qualifications and Experience Required:

  • Bachelor's degree in
    Quality Management
    ,
    Information Technology
    , or a related field.
  • Minimum of
    3 years of experience
    in quality management or performance analysis within a technical environment.
  • Practitioner of
    ISO 20000
    quality standards.
  • Practitioner of
    COBIT 2019
    framework.
  • Strong analytical and technical skills.

  • Experience with analytical and design tools such as:

  • Power BI

  • Canva
  • Adobe Illustrator

Personal Skills:

  • Analytical thinking and data-driven decision-making.
  • Ability to work collaboratively and communicate effectively with various teams.
  • Accuracy and attention to detail.
  • Strong time management and multitasking skills.

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