Technical Project Manager

Job DescriptionBusiness Overview:Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993.As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners.Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction.Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitabilityAt Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations.Key Responsibilities• Project Support & Administration• Support the review of initial project documentation, such as basic contract details or proposal summaries, on the CRM to learn the foundational elements of project initiation and ensure data accuracy for subsequent project phases.• Project Initiation & Planning• Support the review of contracts, RFPs, technical proposals, and profitability matrices on the CRM to ensure that projects align with business objectives and are financially viable from the outset, contributing to successful project kick-off.• Work with senior project managers and stakeholders to clearly outline project boundaries, goals, and deliverables, ensuring technical feasibility to establish a clear understanding of what needs to be achieved, preventing scope creep and setting realistic expectations for all parties involved.• Create comprehensive project plans, including timelines, milestones, and resource allocation, using project management tools.• Break down projects into manageable phases, stages, and individual activities, and accurately input them into the designated project management tool.• Project Execution & Monitoring• Facilitate communication and collaboration between internal teams, third-party vendors, and other external stakeholders to ensure smooth project execution.• Regularly track project performance, schedule adherence, and budget utilization, identifying deviations and reporting on status.• Implement approved adjustments to project parameters using defined change management processes and verification techniques.• Proactively assess and secure necessary human and technical resources for project tasks, optimizing their deployment.• Stakeholder & Communication Management• Serve as a primary point of contact for clients and internal stakeholders, providing regular updates and addressing inquiries to foster strong relationships, manage expectations, and ensure all parties are informed and aligned throughout the project lifecycle.• Participate in meetings with clients to understand their detailed requirements, clarify specific needs, and document discussions to ensure a thorough understanding of client expectations, which is crucial for delivering solutions that meet their business needs.• Manage the distribution of project-related information and documentation among all stakeholders, ensuring clarity and consistency to prevent miscommunication• Project Closure & Financials• Work with clients to review and formally accept project deliverables at each phase, securing necessary sign-offs to ensure client satisfaction.• Assist in compiling project closing reports and reviewing them with clients to obtain final sign-off documentation.• Analyze project outcomes against short-term and long-term goals, using Key Performance Indicators (KPIs) to assess success to evaluate project effectiveness, identify areas for improvement, and demonstrate value delivered to the organization.• Keep track of project expenditures, compare them against the budget, and suggest adjustments to maintain financial health.• Assist the collection team in resolving payment issues after project sign-off, providing necessary project documentation or context to ensure timely and complete financial closure of projects, supporting the organization's revenue cycle.RequirementsQualificationsEducation: Bachelor's degree in computer science, Engineering, or a related fieldExperience: 5-7 years of experience in technical project managementProject Management Professional (PMP) or PRINCE II (Preferred, not mandatory).Agile certification (e.g., Scrum Master) (Preferred).ITIL Foundation (Preferred).Proven experience in project management methodologies and tools.Strong client-facing and internal communication skills.Excellent written and verbal communication skills.Proficiency in Microsoft Project or similar project management software.Familiarity with Cloud, IT service management, security, and unified communication solution project implementation.Basic understanding of Agile methodology.Developing negotiation skills.Basic data analytics skills.EQUAL EMPLOYMENT OPPORTUNITY COMMISSION:Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ, and advance in employment, qualified women, minorities and diversity representations. Alnafitha IT also makes reasonable accommodation for qualified individuals with disabilities, in accordance with the Saudi and Egyptian employment laws