Help Desk Agent

3 days ago

Riyadh, Saudi Arabia AtkinsRéalis Full time

Job DescriptionSUMMARYManage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Provide prompt resolution to customer inquiries by providing appropriate and accurate informationAccurately document and update records in required systemsFollow up in a timely manner to ensure customer satisfactionUnderstand all programs, systems, and procedures necessary to perform job effectivelyWhere applicable, communicate with customers to attempt to bring resolutionCommunicate feedback and progress to managementMaintain diplomacy and tact when dealing with upset or escalated callsEscalate customer complaints and/or calls through the appropriate channels to managementProvide feedback to management concerning possible problems or areas of improvementMake recommendations to implement improved processesPerform other duties as assigned by managementQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.EDUCATION and/or EXPERIENCEHigh School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.Knowledge and understanding of facility management environmentKnowledge, understanding, and compliance with Service Request policies and proceduresPrevious customer service and/or call center experience is a mustBi-lingual (English and Arabic) is an advantageKnowledge in SAP is an advantageATTRIBUTESAbility to maintain the highest level of confidentialityProficient personal computer skills, including Microsoft OfficeExcellent interpersonal, written, and oral communication skillsAbility to work in a team fostered environmentAbility to work in a multi-tasked environmentAbility to prioritize and organize workAbility to adapt to a flexible schedule.COMPUTER SKILLSProficient with Microsoft OfficeWorker TypeEmployeeJob TypeRegularAt SNC-Lavalin, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. SNC-Lavalin cares about your privacy. SNC-Lavalin and other subsidiary or affiliated companies of SNC-Lavalin (referred to throughout as "SNC-Lavalin") are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data.By submitting your personal information to SNC-Lavalin, you confirm that you have read and accept our Privacy Notice.

  • IT Help Desk

    1 day ago

    Riyadh, Saudi Arabia Saudi Veterinary Pharmacy Products Company Full time

    IT Help Desk. KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED: Qualification & Skills: - Diploma on Technical support or related field. - Hardware & Software Installation. - Frequent mobility for the work day as required by the sourcing aspect of the job. - Troubleshooting Software & Hardware. - Printers & Copier installations & Driver. - Ability to work under...

  • Front Desk Agent

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Radisson Hotel Group Full time 10,000 - 20,000 per year

    Company Description Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.People are at the core of our business success and future....

  • Front Desk Agent

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Radisson Hotel Group Full time 80,000 - 120,000 per year

    Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.People are at the core of our business success and future. Our people are true...

  • Front Desk Agent

    7 days ago

    Riyadh, Saudi Arabia Riyadh Airport Marriott Full time

    **Main Tasks for Front Desk Agent**: - **Greeting Guests**: Welcome guests with a warm and friendly demeanor upon their arrival. - **Check-In/Check-Out**: Efficiently handle the check-in and check-out process, ensuring all guest information is accurately recorded. - **Reservations Management**: Manage room reservations, including processing new bookings,...

  • IT Help Desk Professional

    3 days ago

    Riyadh, Saudi Arabia athGADLANG Full time

    **Location**: Riyadh, Saudia Arabia **Job Type**: Full-Time **Experience Required**: 2-4 Years **Department**: Information Technology **Languages**: English (required), Arabic (preferred) **Position Overview** **Key Responsibilities** - Receive, log, and manage user tickets and service requests using the internal system. - Respond to maintenance and...

  • Help Desk Specialist

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia 3M DATA Full time

    Job Title: Help Desk Specialist (2 Positions)Location: Riyadh, Saudi ArabiaCompany: 3M DATAType: Full-TimePreference: Saudi Nationals PreferredAbout 3M DATA3M DATA is a leading Saudi technology systems integrator delivering secure, scalable, and innovative digital infrastructure solutions across networking, cloud, cybersecurity, and enterprise IT services....

  • Service Desk/Desktop Lead

    5 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abacus Technology Corporation Full time $60,000 - $120,000 per year

    OverviewAbacus Technology is seeking a Service Desk/Desktop Lead to oversee a team of help desk and desktop support technicians providing enterprise level support for the US Military Training Mission (USMTM). This is a full-time position located in Saudi Arabia.ResponsibilitiesOversee the help desk and coordinate with desktop support lead/technicians to...

  • Service Desk/Desktop Lead

    3 days ago

    Riyadh, Ar Riyāḑ, Saudi Arabia Abacus Technology Full time

    Overview:Abacus Technology is seeking a Service Desk/Desktop Lead to oversee a team of help desk and desktop support technicians providing enterprise level support for the US Military Training Mission (USMTM). This is a full-time position located in Saudi Arabia.Responsibilities:Oversee the help desk and coordinate with desktop support lead/technicians to...

  • Female Sales Agent

    7 days ago

    Riyadh, Saudi Arabia Digital Falcon Full time

    **Job description** - Manage online and phone reservations. - Inform customers about payment methods and verify their credit card data. - Register guests collecting necessary information. - Welcome guests upon their arrival. - Provide information about our Gym. - Respond to clients’ complaints in a timely and professional manner. - Maintain membership...

  • IT Help Desk Support

    1 day ago

    Riyadh, Ar Riyāḑ, Saudi Arabia National Medical Care Full time

    Job SummaryResponsible for both hardware and software maintenance, troubleshooting and repairing personal computer, network server, printers, scanners and other computer peripherals. Responsible for monthly documentation and preventive maintenance of the mentioned equipmentMajor Duties and Responsibilities· Ensures through his actions, either directly or...