Senior Specialist, Collision Repair

CEER Motors

Job Description
Job Details Job Title Senior Specialist, Collision Repair Job Code 04-029 Division Commercial Job Grade 6 Department Aftersales Direct Manager Manager, After Sales Service Operations Section Service Operations Job Purpose To manage the body and paint workshop network, ensuring smooth operations, high repair quality, expenses control, and customer satisfaction. This role supports the setup of new workshops, including equipment selection, layout design and fit-out, in addition to reviewing and approving third-party workshops to ensure they meet company standards. Job Role Key Functional Responsibilities
• Supervise daily operations across all body & paint workshops to maintain high productivity and efficiency.
• Follow up on ongoing repair orders and coordinate with the Parts Department to ensure timely parts availability.
• Monitor paint and material stock levels and take necessary actions to maintain adequate inventory.
• Manage the full insurance repair order process, ensuring accurate documentation and full compliance with insurance requirements.
• Monitor workshop KPIs and implement continuous improvement initiatives to enhance performance and service quality.
• Support diagnosis of technical issues and escalate unresolved cases to technical support when needed.
• Support customer service by resolving complaints and ensuring high levels of customer satisfaction.
• Certifying third-party body & paint workshops based on technical and operational criteria.
• Contribute to the setup and development of new body and paint workshops, including equipment selection, layout design and fit-out execution
• Ensure proper maintenance and safety compliance of all workshop tools and equipment.
• Ensure all workshop staff are trained on standard operating procedures and dealership systems. Job Requirements Education Bachelor’s degree in mechanical, Industrial, or Automotive Engineering, or any related field. Experience 3 years of minimum experience in a similar role within an automotive dealership or body and paint operations. Competencies Core Competency Definition Competency Level Required
• Collaboration Communicates clearly and transparently with others, shares information and works well within a team, valuing the positive contribution each person makes. Applying
• Innovation Generates or facilitates the generation of new and technology-enabled ideas, methods, products, or solutions, take initiatives to venture into untapped opportunities. Applying
• Results Driven Creates and implements standards of excellence ensuring consistent improvement and efficiency to achieve challenging organizational, work related and career goals. Applying
• Adaptability and Resilience Recognizes and is open to changing, ambiguous and/or uncertain circumstances, adapting as necessary, overcoming challenges, and turning setbacks into learning opportunities. Applying
• Customer Focus Understands and anticipates internal and external customer needs and takes action to provide high-quality products and services to exceed expectations. Applying Technical Competency Definition Competency Level Required
• TBD Job Profile Version Control Version Number Prepared by Date 1.0 Said Alghamdi 10.
June.2026 Reviews and Approvals Validated by Date Title Raghad Alhurair 11..
June.2026 Senior Specialist, Organization Development and Planning Approved by Date Title Ahmed Taha 11..
June.2026 Director, After Sales Disclaimer The

job description
has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The list of responsibilities, accountabilities, requirements and working relationships mentioned above is not exhaustive, and the employee may be required to perform other duties in line with business requirements and at the organization’s discretion.