IT Account Manager
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Key Responsibilities
Manage and develop long-term relationships with assigned clients, serving as their primary point of contact. Understand client business objectives and align IT solutions to meet their strategic needs. Develop and execute strategic account plans to drive customer success and revenue growth. Identify opportunities for upselling and cross-selling IT products and services. Generate new business opportunities within existing accounts and support business development initiatives. Conduct regular client meetings, business reviews, and executive presentations. Coordinate with sales, pre-sales, delivery, and technical teams to ensure successful solution delivery. Monitor customer satisfaction and proactively resolve issues to maintain strong client relationships. Negotiate commercial terms, contracts, renewals, and service agreements. Prepare proposals, quotations, and account performance reports. Track account performance, revenue targets, and sales forecasts. Stay informed about industry trends, emerging technologies, and competitor offerings to identify growth opportunities. Ensure timely communication with clients regarding project updates, service enhancements, and new offerings. Required Qualifications Bachelor's degree in Information Technology, Computer Science, Business Administration, Marketing, or a related field. 4+ years of experience in IT Account Management, IT Sales, Business Development, or Client Relationship Management. Based in Saudi Arabia. Experience managing enterprise or corporate IT accounts is preferred. Required Skills & Experience Strong Client Relationship Management skills. Excellent verbal and written Communication & Presentation skills. Strong Negotiation and commercial management abilities. Experience in Business Development, including upselling and cross-selling IT solutions and services. Expertise in Strategic Account Planning and account growth. Strong understanding of IT products, services, and technology solutions. Ability to build trusted relationships with key stakeholders and decision-makers. Experience managing multiple customer accounts simultaneously. Strong analytical, problem-solving, and organisational skills. Ability to work collaboratively with cross-functional teams. Preferred Qualifications Experience in IT services, system integration, cloud solutions, cybersecurity, infrastructure, or digital transformation. Knowledge of CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, or similar. Experience working with enterprise, government, or large corporate clients. Sales or account management certifications are an advantage.
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