Rider Experience Senior Specialist

منذ 2 أيام

Riyadh, Riyadh Region, المملكة العربية السعودية HungerStation | هنقرستيشن دوام كامل

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Key Accountability Areas Rider Experience
• Conduct thorough onboarding sessions for new riders, ensuring they understand company policies and app functionalities.
• Collaborate with cross-functional teams to address complex rider concerns.
• Ensure riders comply with company policies and standards.
• Generate insights to drive continuous improvement in rider experience.
• Implement measures to track and improve rider satisfaction, including Net Promoter Score (NPS) and churn rates. Equipment & Branding Management
• Manage regional inventory planning, demand forecasting, and distribution logistics to ensure all riders receive required branding and safety equipment.
• Partner directly with Marketing on design approvals and with Procurement on strategic sourcing, vendor evaluations, and cost optimization.
• Evaluate the technical and material quality of equipment to maintain strict durability, safety, and regulatory standards. Rider Engagement
• Establish, manage, and optimize direct communication channels to ensure frequent, clear, and relevant communication with the rider community.
• Develop, organize, and execute offline engagement events and creative digital campaigns to foster community, boost morale, and drive rider recognition. 3PL & Fleet Loyalty Programs
• Design, roll out, and track benefit programs, rewards, and tiered incentives for riders.
• Support Vendor Satisfaction indirectly by enhancing the overall experience, performance, and retention of 3PL-managed cohorts at key operational touchpoints. Governance and Resilience
• Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
• Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
• Uphold a high-performance working environment and promote HS’s Values. Qualifications/ Requirements Knowledge and Experience
• 2 – 4 years of relevant experience.
• Excellent communication and interpersonal skills
• Ability to collaborate effectively with cross-functional teams. Education and Certifications
• Bachelor’s degree in a relevant field is required.

Rider Experience Senior Specialist

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وظائف مشابهة في Riyadh

أهم المدن

الأمريكتين

أوروبا

آسيا / أوقيانوسيا

أفريقيا

Rider Experience Senior Specialist

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وظائف مشابهة في Riyadh

أهم المدن