Service Project Manager

Date Posted:

Country:

Saudi Arabia

Location:

Otis Elevator Company Saudi Arabia Ltd 1st Floor Tower A Al Malga Business Center Anas Bin Malik Street Al Malga Riyadh Saudi Arabia

The role holder is responsible for leading Service Field teams within assigned branch/territory to execute repair modernization and other technical field service projects optimize team efficiency and enhance customer experience. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Key Responsibilities:

• Develops the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
• Monitors Service Field projects within assigned branch/territory ensuring cost and progress are tracked and potential issues mitigated.
• Establishes the branch/territory expense and operational budgets with inputs from the contracted business and monitors Service Field teams compliance to the plan.
• Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPIs are achieved in a timely manner.
• Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
• Leads quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters and following operational safety procedures.
• Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis commitment to customer service.
• Develops the Service Field plans including manpower and material for the team in assigned territories to optimize utilization.
• Monitors Service Field projects within assigned branch/territory ensuring cost and progress are tracked and potential issues mitigated.
• Establishes the branch/territory expense and operational budgets with inputs from the contracted business and monitors Service Field teams compliance to the plan.
• Assesses the performance of assigned branch/territory against annual plans to ensure the Service Field KPIs are achieved in a timely manner.
• Approves manpower and material changes to the Service Field projects based on project scope and business requirement.
• Leads quality/safety audits across client sites to ensure Service Field teams are operating within the prescribed quality parameters and following operational safety procedures.
• Conducts field visits across client sites in the assigned branch/territory to maintain a high level of rapport with key stakeholders and reinforce Otis Entitys commitment to customer service.
• Implements corrective actions to remediate operational and performance problems
• Provides the management team with timely information on Service Field operations in the assigned branch/territory to enable effective decision making.
• Prepares performance reports for the Service Field teams within assigned region.

Minimum Qualifications:

• Bachelors degree in Engineering/Business Administration or equivalent
• Masters degree in Engineering/Business Administration is preferred
• Relevant certification such as Certified Construction Manager (CCM) Project Management Professional (PMP) or equivalent is preferred
• Minimum of 5 years of relevant experience in managing field operations in a construction/engineering organization
• At least 4 years in positions of progressively increasing managerial responsibilities
• Fluent written and spoken English essential Arabic preferred