Technical Account Manager

As a Technical Account Manager TAM at NetApp you will blend technical expertise with exceptional customer success skills to deliver outstanding customer experiences and drive significant business outcomes Your role will involve leveraging your technical skills to provide guidance support product adoption and consultancy to help realize the maximum value of the NetApp solutions The TAM will collaborate closely with customers to understand their business goals combining technical acumen with customer success strategies to build a customer success plan and establish NetApp as a trusted partner in our customers success strong

Key Responsibilities
strong strong Business Consultation strong Consult with customers to provide technical advice on NetApp products and services focusing on key areas to enhance their product experience and achieve business goals Based on customer needs recommend and manage customer training plans strong Relationship Building strong Develop and nurture relationships with customers focused on key technical personas VP Infrastructure Infrastructure Architect Storage Admin and Engineer Security and Compliance Lead becoming a trusted technical advisor and advocate throughout their journey with NetApp strong Onboarding Adoption and Capacity Management strong Facilitate smooth onboarding and adoption activities collaborating with customers to co-create technical success plans tailored to their specific needs and goals Facilitate guided demos tailored to customer environment and needs strong Technical Health Checks amp Escalation Mgmt strong Conduct technical health checks with customers to assess product adoption address technical challenges security vulnerabilities share recommended solutions and identify areas for improvement Manage P1 escalations alongside key internal resources and share P2-P4 awareness strong Proactive Technical Engagement strong Use advanced data insights and technical knowledge to monitor adoption and or utilization and assist with predictive risk mitigation guiding customers to recognize greater value from NetApp solutions strong Asset Management strong Provide assessments consulting with the customer to maintain and optimize the customer inventory of NetApp assets and services while identifying and qualifying opportunities to expand replace or optimize their environments strong Renewal and Expansion strong Collaborate with Renewal Specialists and Field Sales to design and implement technical health plans with the goal of value realization ensuring successful renewal leveraging NetApp s product portfolio Provide guidance on their solutions what they should be consuming and make recommendations for renew refresh and expand strong Best Practices Development strong Develop document and share technical best practices with team members to continually improve the quality effectiveness and efficiency of processes and playbooks strong Strategic Initiatives strong Lead and contribute to strategic technical initiatives that enhance customer success drive innovation and support organizational goals strong Cross-Functional Collaboration strong Work closely with Renewal Specialists Field Sales and other technical teams to ensure an exceptional customer experience and drive the technical customer success strategy with wider account team members strong Who You ll Work With strong Professional Services Support TeamsSales TeamsNetApp Pre and Post Sales Technical TeamsCustomer Technical Stakeholders strong Skills and Competencies strong Bachelor s degree or equivalent experience with 5-7 years of B2B customer-facing experience including roles such as Customer Success Sales Engineering Technical Support Sales Architect or Technical Account ManagementTechnical proficiency in NetApp products and or enterprise IT Technical storage domain Knowledge a plus with the ability to understand customer needs and leverage product capabilities or internal resources to meet those needsProven ability to build and maintain strategic technical relationships with customersExcellent communication skills and emotional intelligence EQ to address complex technical challenges and build trust with customersDemonstrated success in fast-paced and dynamic environments capable of handling multiple high-priority tasks and adapting to changing requirementsExpertise in data analysis providing actionable technical insights and making strategic recommendationsProficiency in MS Office required experience with Gainsight Salesforce and technical tools relevant to the role is a plusCapable of working independently and collaboratively with global internal and external teamsFamiliarity with project management methodologies and tools is a plus Language proficiency may be required in specific areas strong Key Performance Indicators amp Business Objectives strong Customer Health and Adoption ScoresRegular engagement with customer base documented for quality Success Plan adoption to include documented customer KPIs