complaints

To manage the end-to-end client complaints process, ensuring timely, fair, and compliant resolution. The role is responsible for investigating complaints and recommending improvements to enhance customer experience and reduce recurring issues.Key Responsibilities:Manage the end-to-end client complaints process.Investigate complaints and assess their...

Job DescriptionOverviewEnhance customer experience through effective complaints management and service improvement.Your roleManage complaint systems and workflows.Track and analyze customer feedback trends.Coordinate with contractors for timely resolution.Prepare customer service performance reports.About youDegree/diploma in Business or Administration.5...

Ten Lifestyle Group is seeking an experienced Member Success Manager to lead complaint excellence and member recovery across the MEA region, initially supporting a Saudi client. This role blends high‑touch service with strategic impact, requiring emotional intelligence and commercial awareness.You will coach Lifestyle Managers and senior leaders, manage...

Confidential in Riyadh is seeking an experienced Compliance Manager to oversee the end-to-end client complaints process in the financial services sector. You will investigate complaints, assess their validity, and ensure timely, fair resolutions aligned with regulatory requirements.You will conduct root-cause analyses, coordinate with stakeholders, and...

INPATIENT (Sec)-R/ PATIENT RELATIONS (Dpt)-R | External JobCoordinatesandmaintainspatientrightsbyeducatingpatients,respondingtopatientandpatientfamily concerns/complaints; resolving patient concerns and reporting unresolved issues. Ensures that policies, practices, procedures,and Patients' Bill of Rights are followed.Key responsibilitiesAttends to...

INPATIENT (Sec)-R/ PATIENT RELATIONS (Dpt)-R | External JobActs to ensure patient satisfaction is maintained. Responsible for responding to patient questions and concerns. Ensures that policies, practices, procedures and Patients’ Bill of Rights are followed.Key responsibilitiesAttends to patients/families and responds to their inquiries and complaints and...

Location: Al Khobar, Saudi ArabiaJob Category: Customer Service & Support; Business Development; Administration & Office SupportJob OverviewA career opportunity is available for a Customer Care Specialist in Al Khobar, Saudi Arabia. The role is suitable for professionals with 3–5 years of experience in customer service and customer relationship management,...

We are looking for a Call Center Officer to deliver an exceptional customer experience throughout the car rental journey. You will handle customer inquiries, reservations, complaints, and follow-ups while ensuring accurate documentation and smooth service. Key Responsibilities: • Handle incoming customer calls and inquiries about rental services •...

About the job Call Center Representative Opportunity #374 The Client:A live communications agency, that provides fully integrated services enabling excellence in Advertising, Events, Public Relations, and digital and social media. They work on amazing campaigns work with high-profile government and private sector corporations globally. Role Overview: Hiring...

DescriptionIf you are interested in working in a fast-paced and dynamic environment aiming to identify emerging themes and adequately addressing those apply for the role! The Customer Care Head & Location Control Management group are responsible for the implementation and execution of governance and controls over operational risk. The Controls group works in...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you’re looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features,...

Job Description: The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. Responsibilities: • Interacts with customers via call,...

Job Description: The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers. Responsibilities: • Interacts with customers via call,...

DescriptionPOSITION SUMMARYConduct investigations and gather evidence related to theft/fraud or lost items noise complaints assault complaints food poisoning complaints and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify...

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints with a focus on quality responsiveness and compliance with SAMA regulations. This role requires prior experience in fintech or banking...

Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.Act as a source of information for customers, collect customers...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you’re looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features,...

Transform Complaints into Loyalty. Elevate Experiences Beyond Expectations. At Ten Group, we deliver exceptional lifestyle, travel, and concierge experiences to some of the world’s most discerning members. Our clients expect world-class service, especially when things don’t go to plan. We are now looking for an experienced, emotionally intelligent, and...

Service Coordinator/ Administrator - After Sales Service at Digital HR Consultancy in الرياض, S01, SA. This Full time on site position offers great opportunities for career growth.Job Summary (Position in Jeddah)We are looking for a Service Administrator to support our After Sales Service operations by managing customer complaints and service requests,...

Job SummaryWe are looking for a Service Administrator to support our After Sales Service operations by managing customer complaints and service requests, creating and monitoring service tickets, coordinating with Service Engineers/Technicians, and scheduling customer site visits. The role will act as the central coordination point between customers and the...