complaints

Job Summery: To manage the end-to-end client complaints process, ensuring timely, fair, and compliant resolution. The role is responsible for investigating complaints and recommending improvements to enhance customer experience and reduce recurring issues. Key Responsibilities: Manage the end-to-end client complaints process. Investigate complaints and...

Ten Lifestyle Group is seeking an experienced Member Success Manager to lead complaint excellence and member recovery across the MEA region, initially supporting a Saudi client. This role blends high‑touch service with strategic impact, requiring emotional intelligence and commercial awareness.You will coach Lifestyle Managers and senior leaders, manage...

Job DescriptionOverviewEnhance customer experience through effective complaints management and service improvement.Your roleManage complaint systems and workflows.Track and analyze customer feedback trends.Coordinate with contractors for timely resolution.Prepare customer service performance reports.About youDegree/diploma in Business or Administration.5...

Customer Service Specialist Department: Customer Service / Patient Relations Location: Riyadh, Saudi Arabia Job Summary We are looking for a professional and customer-focused Customer Service Specialist to join our medical center. The successful candidate will be responsible for providing an exceptional patient experience, handling inquiries, coordinating...

Key Responsibilities: Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.Act as a source of information for customers, collect customers...

DescriptionIf you are interested in working in a fast-paced and dynamic environment aiming to identify emerging themes and adequately addressing those apply for the role! The Customer Care Head & Location Control Management group are responsible for the implementation and execution of governance and controls over operational risk. The Controls group works in...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you’re looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features,...

Opportunity #374 The Client:A live communications agency, that provides fully integrated services enabling excellence in Advertising, Events, Public Relations, and digital and social media. They work on amazing campaigns work with high-profile government and private sector corporations globally.  Role Overview: Hiring 4 call center...

DescriptionPOSITION SUMMARYConduct investigations and gather evidence related to theft/fraud or lost items noise complaints assault complaints food poisoning complaints and other guest complaints and incidents. Conduct interviews with relevant parties in order to obtain statements and information related to incidents. Assist with and notify...

Good understanding of COPC standards, Contact Center KPIs, and performance metrics, such as SLA, FCR, AHT, CSAT, Quality, and Productivity.Handling Inbound / outbound activities professionally.Creating Requests & complaints accurately and tunnel it to the assigned department.Applying the FCR – First contact resolution during handling the inbound...

Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?If yes, then this is the job you’re looking for, webook.com is Saudi's #1 event ticketing and experience booking platform in terms of technology, features,...

We are seeking a highly motivated Customer Care & Complaints Manager to lead our support operations and ensure exceptional customer experience. The ideal candidate will manage a team handling customer inquiries and complaints with a focus on quality responsiveness and compliance with SAMA regulations. This role requires prior experience in fintech or banking...

Transform Complaints into Loyalty. Elevate Experiences Beyond Expectations. At Ten Group, we deliver exceptional lifestyle, travel, and concierge experiences to some of the world’s most discerning members. Our clients expect world-class service, especially when things don’t go to plan. We are now looking for an experienced, emotionally intelligent, and...

DescriptionTransform Complaints into Loyalty. Elevate Experiences Beyond Expectations.At Ten Group, we deliver exceptional lifestyle, travel, and concierge experiences to some of the world’s most discerning members. Our clients expect world-class service, especially when things don’t go to plan.We are now looking for an experienced, emotionally...

Empowering Destinations with Sustainable Innovation!   The Red Sea Utilities Company (TRSUC) is a specialized subsidiary under Red Sea Global (RSG), established to provide integrated utility services for RSG’s flagship developments, including The Red Sea Project and Amaala.   TRSUC is responsible for delivering essential services such as renewable...

Job Announcement: Customer Care Officer – Trade Bank of Iraq, Saudi Arabia Branch (Saudization) Job Title: Customer Care Officer Location: Riyadh, Saudi Arabia Department: Customer Care Reporting to: Chief Operating Officer – Saudi Arabia Branch How to Apply Interested candidates should submit their resume to: ( Jobs@tbisa.sa ) Closing date for...

As a Customer Experience Manager, you will own the end-to-end customer journey, from first quote through renewal and claims, and lead the team responsible for keeping customers informed, supported, and satisfied. Based at our Eastern Region office, you'll work closely with cross-functional teams in a HYBRID environment to raise satisfaction scores, reduce...

Welcome customers warmly and professionally, understand their needs, and direct them to the appropriate department or service.Serve as the first point of contact for customers, ensuring a professional and positive experience from arrival to departure.Handle customer inquiries through phone, SMS, email, WhatsApp, and other communication channels, ensuring...

Select how often (in days) to receive an alert:Manage meeting room scheduling, provide administrative support, and ensure smooth reception services. Serves as the main point of contact for tenants and visitors, handles inquiries and complaints, coordinates with departments, and oversees DHL shipments, contributing to a well-organized and efficient office...

Job Description Receiving all incoming calls through CISCO and quickly responding to them Dealing well with the caller insured member in line with the nature of the inquiry and in a manner benefiting the status of the company and trying to satisfy them permanently Register all inquiries received in the CISCO system Implementing the...